Fine-tuning multi-turn dialogue systems requires high-quality supervision but often suffers from degraded performance when exposed to low-quality data. Supervision errors in early turns can propagate across subsequent turns, undermining coherence and response quality. Existing methods typically address data quality via static prefiltering, which decouples quality control from training and fails to mitigate turn-level error propagation. In this context, we propose **ReSURE** (REgularizing Supervision UnREliability), an adaptive learning method that dynamically down-weights unreliable supervision without explicit filtering. ReSURE estimates per-turn loss distributions using Welford’s online statistics and reweights sample losses on the fly accordingly. Experiments on both single-source and mixed-quality datasets show improved stability and response quality. Notably, ReSURE enjoys positive Spearman correlations (0.21 ~ 1.0 across multiple benchmarks) between response scores and number of samples regardless of data quality, which potentially paves the way for utilizing large-scale data effectively.

Large language models (LLMs) have made significant breakthroughs in extracting useful information from conversation history to enhance the response in long-term conversations. Summarizing useful information from historical conversations has achieved remarkable performance, which, however, may introduce irrelevant or redundant information, making it difficult to flexibly choose and integrate key information from different sessions during memory retrieval. To address this issue, we propose a Fragment-then-Compose framework, a novel memory utilization approach for long-term open-domain conversation, called *FraCom*. To be specific, inspired by the concept of proposition representation from Cognitive Psychology, we first represent the conversation history as a series of predicates plus arguments for propositional representation to preserve key information useful for memory ("**Fragment**”). Then, we compose propositional graphs for the conversation history based on the connection between shared arguments ("**Compose**”). During retrieval, we retrieve relevant propositions from the graph based on arguments from the current query. This essentially allows for flexible and effective utilization of related information in long-term memory for better response generation towards a query. Experimental results on four long-term open-domain conversation datasets demonstrate the effectiveness of our *FraCom* in memory utilization and its ability to enhance response generation for LLMs.

The tendency of Large Language Models (LLMs) to generate hallucinations raises concerns regarding their reliability. Therefore, confidence estimations indicating the extent of trustworthiness of the generations become essential. However, current LLM confidence estimations in languages other than English remain underexplored. This paper addresses this gap by introducing a comprehensive investigation of Multilingual Confidence estimation (MlingConf) on LLMs, focusing on both language-agnostic (LA) and language-specific (LS) tasks to explore the performance and language dominance effects of multilingual confidence estimations on different tasks. The benchmark comprises four meticulously checked and human-evaluated high-quality multilingual datasets for LA tasks and one for the LS task tailored to specific social, cultural, and geographical contexts of a language. Our experiments reveal that on LA tasks English exhibits notable linguistic dominance in confidence estimations than other languages, while on LS tasks, using question-related language to prompt LLMs demonstrates better linguistic dominance in multilingual confidence estimations. The phenomena inspire a simple yet effective native-tone prompting strategy by employing language-specific prompts for LS tasks, effectively improving LLMs’ reliability and accuracy in LS scenarios.

Prompting is an alternative approach for utilizing pre-trained language models (PLMs) in classification tasks. In contrast to fine-tuning, prompting is more understandable for humans because it utilizes natural language to interact with the PLM, but it often falls short in terms of accuracy. While current research primarily focuses on enhancing the performance of prompting methods to compete with fine-tuning, we believe that these two approaches are not mutually exclusive, each having its strengths and weaknesses. In our study, we depart from the competitive view of prompting versus fine-tuning and instead combine them, introducing a novel method called F&P. This approach enables us to harness the advantages of Fine-tuning for accuracy and the explainability of Prompting simultaneously. Specifically, we reformulate the sample into a prompt and subsequently fine-tune a linear classifier on top of the PLM. Following this, we extract verbalizers according to the weight of this classifier. During the inference phase, we reformulate the sample in the same way and query the PLM. The PLM generates a word, which is then subject to a dictionary lookup by the verbalizer to obtain the prediction. Experiments show that keeping only 30 keywords for each class can achieve comparable performance as fine-tuning. On the other hand, both the prompt and verbalizers are constructed in natural language, making them fully understandable to humans. Hence, the F&P method offers an effective and transparent way to employ a PLM for classification tasks.

In conversational AI, effectively employing long-term memory improves personalized and consistent response generation. Existing work only concentrated on a single type of long-term memory, such as preferences, dialogue history, or social relationships, overlooking their interaction in real-world contexts. To this end, inspired by the concept of semantic memory and episodic memory from cognitive psychology, we create a new and more comprehensive Chinese dataset, coined as PerLTQA, in which world knowledge, profiles, social relationships, events, and dialogues are considered to leverage the interaction between different types of long-term memory for question answering (QA) in conversation. Further, based on PerLTQA, we propose a novel framework for memory integration in QA, consisting of three subtasks: Memory Classification, Memory Retrieval, and Memory Fusion, which provides a comprehensive paradigm for memory modeling, enabling consistent and personalized memory utilization. This essentially allows the exploitation of more accurate memory information for better responses in QA. We evaluate this framework using five LLMs and three retrievers. Experimental results demonstrate the importance of personal long-term memory in the QA task

Prior study has shown that pretrained language models (PLM) can boost the performance of text-based recommendation. In contrast to previous works that either use PLM to encode user history as a whole input text, or impose an additional aggregation network to fuse multi-turn history representations, we propose a unified local- and global-attention Transformer encoder to better model two-level contexts of user history. Moreover, conditioned on user history encoded by Transformer encoders, our framework leverages Transformer decoders to estimate the language perplexity of candidate text items, which can serve as a straightforward yet significant contrastive signal for user-item text matching. Based on this, our framework, UniTRec, unifies the contrastive objectives of discriminative matching scores and candidate text perplexity to jointly enhance text-based recommendation. Extensive evaluation shows that UniTRec delivers SOTA performance on three text-based recommendation tasks.