E-commerce ad platforms enforce content policies and review created ads before publication, with casing requirements playing a critical role in maintaining readability and brand consistency. Existing NER-based transformer models have been widely used for casing correction, but they process characters independently in a classification-based manner, failing to capture sentence level contextual dependencies, making them less reliable when handling unseen or ad-specific terms, e.g., brand names. LLMs like ChatGPT offer better generalization to proper nouns, but they are expensive and have high latency. Besides, generative model can suffer from hallucination. To address these challenges, we propose a two-stage approach: (1) an LLM-based Agent leveraging Chain-of-Actions (CoA) to enforce casing policies while accurately handling ads-specific terms, such as brand names, and (2) a lightweight generative model that preserves the LLM Agent’s knowledge while significantly reducing latency and costs. We design a novel in-context decoding strategy, which avoids hallucinations. Our approach outperforms NER-based methods and achieves near-LLM Agent performance, making it a scalable and efficient solution for real-world ad compliance automation.

In this work, we tackle the challenge of multi-label emotion classification, where a sentence can simultaneously express multiple emotions. This task is particularly difficult due to the overlapping nature of emotions and the limited context available in short texts. To address these challenges, we propose an ensemble approach that integrates Pre-trained Language Models (BERT-based models) and Large Language Models, each capturing distinct emotional cues within the text. The predictions from these models are aggregated through a voting mechanism, enhancing classification accuracy. Additionally, we incorporate threshold optimization and class weighting techniques to mitigate class imbalance. Our method demonstrates substantial improvements over baseline models. Our approach ranked 4th out of 90 on the English leaderboard and exhibited strong performance in English in SemEval-2025 Task 11 Track A.

Aspect Sentiment Understanding (ASU) in interactive scenarios (e.g., Question-Answering and Dialogue) has attracted ever-more interest in recent years and achieved important progresses. However, existing studies on interactive ASU largely ignore the coreference issue for opinion targets (i.e., aspects), while this phenomenon is ubiquitous in interactive scenarios especially dialogues, limiting the ASU performance. Recently, large language models (LLMs) shows the powerful ability to integrate various NLP tasks with the chat paradigm. In this way, this paper proposes a new Chat-based Aspect Sentiment Understanding (ChatASU) task, aiming to explore LLMs’ ability in understanding aspect sentiments in dialogue scenarios. Particularly, this ChatASU task introduces a sub-task, i.e., Aspect Chain Reasoning (ACR) task, to address the aspect coreference issue. On this basis, we propose a Trusted Self-reflexion Approach (TSA) with ChatGLM as backbone to ChatASU. Specifically, this TSA treats the ACR task as an auxiliary task to boost the performance of the primary ASU task, and further integrates trusted learning into reflexion mechanisms to alleviate the LLMs-intrinsic factual hallucination problem in TSA. Furthermore, a high-quality ChatASU dataset is annotated to evaluate TSA, and extensive experiments show that our proposed TSA can significantly outperform several state-of-the-art baselines, justifying the effectiveness of TSA to ChatASU and the importance of considering the coreference and hallucination issues in ChatASU.