Srinivas Virinchi


2025

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An Address Intelligence Framework for E-commerce Deliveries
Gokul Swamy | Aman Gulati | Srinivas Virinchi | Anoop Saladi
Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing: Industry Track

For an e-commerce domain, the customeraddress is the single most important pieceof customer data for ensuring accurateand reliable deliveries. In this two-partstudy, we first outline the construction ofa language model to assist customers withaddress standardization and in the latterpart, we detail a novel Pareto-ensemblemulti-task prediction algorithm that derives critical insights from customer addresses to minimize operational losses arising from a given geographical area. Finally, we demonstrate the potential benefits ofthe proposed address intelligence systemfor a large e-commerce domain throughlarge scale experiments on a commercialsystem.