The surge of user-generated online content presents a wealth of insights into customer preferences and market trends.However, the highly diverse, complex, and context-rich nature of such content poses significant challenges to traditional opinion mining approaches.To address this, we introduce Online Opinion Mining Benchmark (OOMB), a novel dataset and evaluation protocol designed to assess the ability of large language models (LLMs) to mine opinions effectively from diverse and intricate online environments. OOMB provides, for each content instance, an extensive set of (entity, feature, opinion) tuples and a corresponding opinion-centric insight that highlights key opinion topics, thereby enabling the evaluation of both the extractive and abstractive capabilities of models.Through our proposed benchmark, we conduct a comprehensive analysis of which aspects remain challenging and where LLMs exhibit adaptability, to explore whether they can effectively serve as opinion miners in realistic online scenarios.This study lays the foundation for LLM-based opinion mining and discusses directions for future research in this field.

In the task of aspect sentiment quad prediction (ASQP), generative methods for predicting sentiment quads have shown promisingresults. However, they still suffer from imprecise predictions and limited interpretability, caused by data scarcity and inadequate modeling of the quadruplet composition process. In this paper, we propose Self-Consistent Reasoning-based Aspect sentiment quadruple Prediction (SCRAP), optimizing its model to generate reasonings and the corresponding sentiment quadruplets in sequence. SCRAP adopts the Extract-Then-Assign reasoning strategy, which closely mimics human cognition. In the end, SCRAP significantly improves the model’s ability to handle complex reasoning tasks and correctly predict quadruplets through consistency voting, resulting in enhanced interpretability and accuracy in ASQP.

In the domain of Aspect-Based Sentiment Analysis (ABSA), generative methods have shown promising results and achieved substantial advancements. However, despite these advancements, the tasks of extracting sentiment quadruplets, which capture the nuanced sentiment expressions within a sentence, remain significant challenges. In particular, compound sentences can potentially contain multiple quadruplets, making the extraction task increasingly difficult as sentence complexity grows. To address this issue, we are focusing on simplifying sentence structures to facilitate the easier recognition of these elements and crafting a model that integrates seamlessly with various ABSA tasks. In this paper, we propose Aspect Term Oriented Sentence Splitter (ATOSS), which simplifies compound sentence into simpler and clearer forms, thereby clarifying their structure and intent. As a plug-and-play module, this approach retains the parameters of the ABSA model while making it easier to identify essential intent within input sentences. Extensive experimental results show that utilizing ATOSS outperforms existing methods in both ASQP and ACOS tasks, which are the primary tasks for extracting sentiment quadruplets