Telemarketing towards merchants is considerably more complex than traditional dialogue systems. Given a user utterance, the response must not only follow the context but also strategically and naturally guide the conversation toward marketing objectives. A common approach is to fine-tune LLMs using high-quality dialogue data from top sales. However, we find that even after careful data cleaning, these data cannot be used directly due to two issues:(1) Poor strategy-following: Real-world conversations are highly random with much chit-chat topics, easily leading deviation from intended strategy.(2) Insufficient expert knowledge learning: Expert knowledge appears infrequently or not at all in limited collected corpus.To this end, we introduce a hybrid data synthesis framework with two main innovations. First, we unify the input schema with profile and strategy designed by top sales, and extract them via a Multi-task paradigm.In addition, we propose Role-playing Simulation and Session Prefix Completion to complementarily improve the strategy-following and inject long-tail expert knowledge into our fine-tuned model – TeleBot.Comprehensive online and offline evaluations demonstrate its effectiveness.In particular, in terms of the final marketing results – High Intention Rate, TeleBot reaches the performance level of the top 25% of human sales.

This paper proposes a framework to address the issue of data scarcity in Document-Grounded Dialogue Systems(DGDS). Our model leverages high-resource languages to enhance the capability of dialogue generation in low-resource languages. Specifically, We present a novel pipeline CLEM (Cross-Lingual Enhanced Model) including adversarial training retrieval (Retriever and Re-ranker), and Fid (fusion-in-decoder) generator. To further leverage high-resource language, we also propose an innovative architecture to conduct alignment across different languages with translated training. Extensive experiment results demonstrate the effectiveness of our model and we achieved 4th place in the DialDoc 2023 Competition. Therefore, CLEM can serve as a solution to resource scarcity in DGDS and provide useful guidance for multi-lingual alignment tasks.

Given a textual passage and an answer, humans are able to ask questions with various expressions, but this ability is still challenging for most question generation (QG) systems. Existing solutions mainly focus on the internal knowledge within the given passage or the semantic word space for diverse content planning. These methods, however, have not considered the potential of external knowledge for expression diversity. To bridge this gap, we propose RAST, a framework for Retrieval-Augmented Style Transfer, where the objective is to utilize the style of diverse templates for question generation. For training RAST, we develop a novel Reinforcement Learning (RL) based approach that maximizes a weighted combination of diversity reward and consistency reward. Here, the consistency reward is computed by a Question-Answering (QA) model, whereas the diversity reward measures how much the final output mimics the retrieved template. Experimental results show that our method outperforms previous diversity-driven baselines on diversity while being comparable in terms of consistency scores. Our code is available at https://github.com/gouqi666/RAST.

This paper addresses the problem of generating questions from a given context and an answer, specifically focusing on questions that require multi-hop reasoning across an extended context. Previous studies have suggested that key phrase selection is essential for question generation (QG), yet it is still challenging to connect such disjointed phrases into meaningful questions, particularly for long context. To mitigate this issue, we propose MultiFactor, a novel QG framework based on multi-level content planning. Specifically, MultiFactor includes two components: FA-Model, which simultaneously selects key phrases and generates full answers, and Q-Model which takes the generated full answer as an additional input to generate questions. Here, full answer generation is introduced to connect the short answer with the selected key phrases, thus forming an answer-aware summary to facilitate QG. Both FA-Model and Q-Model are formalized as simple-yet-effective Phrase-Enhanced Transformers, our joint model for phrase selection and text generation. Experimental results show that our method outperforms strong baselines on two popular QG datasets. Our code is available at https://github.com/zeaver/MultiFactor.