Human feedback is crucial in the interactions between humans and Large Language Models (LLMs). However, existing research primarily focuses on benchmarking LLMs in single-turn dialogues. Even in benchmarks designed for multi-turn dialogues, the user utterances are often independent, neglecting the nuanced and complex nature of human feedback within real-world usage scenarios. To fill this research gap, we introduce FB-Bench, a fine-grained, multi-task benchmark designed to evaluate LLMs’ responsiveness to human feedback under real-world usage scenarios in Chinese. Drawing from the two main interaction scenarios, FB-Bench comprises 591 meticulously curated samples, encompassing eight task types, five deficiency types of response, and nine feedback types. We extensively evaluate a broad array of popular LLMs, revealing significant variations in their performance across different interaction scenarios. Further analysis indicates that task, human feedback, and deficiencies of previous responses can also significantly impact LLMs’ responsiveness. Our findings underscore both the strengths and limitations of current models, providing valuable insights and directions for future research.

Large language models (LLMs) have achieved remarkable performance on various NLP tasks and are augmented by tools for broader applications. Yet, how to evaluate and analyze the tool utilization capability of LLMs is still under-explored. In contrast to previous works that evaluate models holistically, we comprehensively decompose the tool utilization into multiple sub-processes, including instruction following, planning, reasoning, retrieval, understanding, and review. Based on that, we further introduce T-Eval to evaluate the tool-utilization capability step by step. T-Eval disentangles the tool utilization evaluation into several sub-domains along model capabilities, facilitating the inner understanding of both holistic and isolated competency of LLMs. We conduct extensive experiments on T-Eval and in-depth analysis of various LLMs. T-Eval not only exhibits consistency with the outcome-oriented evaluation but also provides a more fine-grained analysis of the capabilities of LLMs, providing a new perspective in LLM evaluation on tool-utilization ability. The benchmark will be available.