Evaluating large language model (LLM) is a complex task. Pairwise ranking has emerged as state-of-the-art method to evaluate human preferences by having humans compare pairs of LLM outputs based on predefined criteria, enabling ranking across multiple LLMs by aggregating pairwise results through algorithms like Elo. However, applying these ranking algorithms in the context of LLM evaluation introduces several challenges, such as inconsistent ranking results when using ELO. Currently there is a lack of systematic study of those ranking algorithms in evaluating LLMs. In this paper, we explore the effectiveness of ranking systems for head-to-head comparisons of LLMs. We formally define a set of fundamental principles for effective ranking and conduct extensive evaluations on the robustness of several ranking algorithms in the context of LLMs. Our analysis uncovers key insights into the factors that affect ranking accuracy and efficiency, offering guidelines for selecting the most appropriate methods based on specific evaluation contexts and resource constraints.

Retrieval-Augmented Generation (RAG) is one of the leading and most widely used techniques for enhancing LLM retrieval capabilities, but it still faces significant limitations in commercial use cases. RAG primarily relies on the query-chunk text-to-text similarity in the embedding space for retrieval and can fail to capture deeper semantic relationships across chunks, is highly sensitive to chunking strategies, and is prone to hallucinations. To address these challenges, we propose TOBUGraph, a graph-based retrieval framework that first constructs the knowledge graph from unstructured data dynamically and automatically. Using LLMs, TOBUGraph extracts structured knowledge and diverse relationships among data, going beyond RAG’s text-to-text similarity. Retrieval is achieved through graph traversal, leveraging the extracted relationships and structures to enhance retrieval accuracy. This eliminates the need for chunking configurations while reducing hallucination. We demonstrate TOBUGraph’s effectiveness in TOBU, a real-world application in production for personal memory organization and retrieval. Our evaluation using real user data demonstrates that TOBUGraph outperforms multiple RAG implementations in both precision and recall, significantly enhancing user experience through improved retrieval accuracy.

Conventional approaches to text classification typically assume the existence of a fixed set of predefined labels to which a given text can be classified. However, in real-world applications, there exists an infinite label space for describing a given text. In addition, depending on the aspect (sentiment, topic, etc.) and domain of the text (finance, legal, etc.), the interpretation of the label can vary greatly. This makes the task of text classification, particularly in the zero-shot scenario, extremely challenging. In this paper, we investigate the task of zero-shot text classification with the aim of improving the ability of pre-trained language models (PLMs) to generalize to both seen and unseen data across varying aspects and domains. To solve this we introduce two new simple yet effective pre-training strategies, Implicit and Explicit pre-training. These methods inject aspect-level understanding into the model at train time with the goal of conditioning the model to build task-level understanding. To evaluate this, we construct and release UTCD, a new benchmark dataset for evaluating text classification in zero-shot settings. Experimental results on UTCD show that our approach achieves improved zero-shot generalization on a suite of challenging datasets across an array of zero-shot formalizations.