Detecting abnormal events in real-world customer service dialogues is highly challenging due to the complexity of business data and the dynamic nature of customer interactions. Moreover, models must demonstrate strong out-of-domain (OOD) generalization to enable rapid adaptation across different business scenarios and maximize commercial value.In this work, we propose a novel Adaptive Perplexity-Aware Reinforcement Learning (APARL) framework that leverages the advanced reasoning capabilities of large language models for abnormal event detection. APARL introduces a dual-loop dynamic curriculum learning architecture, enabling the model to progressively focus on more challenging samples as its proficiency increases. This design effectively addresses performance bottlenecks and significantly enhances OOD transferability.Extensive evaluations on food delivery dialogue tasks show that our model achieves significantly enhanced adaptability and robustness, attaining the highest F1 score with an average improvement of 17.19%, and an average improvement of 9.59% in OOD transfer tests. This method provides a superior solution for industrial deployment of anomaly detection models, contributing to improved operational efficiency and commercial benefits.

Existing multi-objective preference alignment methods for large language models (LLMs) face limitations: (1) the inability to effectively balance various preference dimensions, and (2) reliance on auxiliary reward/reference models introduces computational complexity. To address these challenges, we propose Adaptive Multi-objective Preference Optimization (AMoPO), a novel framework that achieves dynamic balance across preference dimensions. By introducing the multi-objective optimization paradigm to use the dimension-aware generation metrics as implicit rewards, AMoPO aligns LLMs with diverse preferences without additional reward models or reference models. We introduce an adaptive weight assignment mechanism that models the generation space as a Gaussian distribution, allowing dynamic prioritization of preference dimensions. Empirical results demonstrate that AMoPO outperforms state-of-the-art baselines by 28.5%, and the experiments on 7B, 14B, and 32B models reveal the scaling ability of AMoPO. Moreover, additional analysis of multiple dimensions verifies its adaptability and effectiveness. These findings validate AMoPO’s capability to achieve dimension-aware preference alignment, highlighting its superiority. Our codes and datasets are available at https://github.com/Javkonline/AMoPO.

Large Language Models (LLMs) have demonstrated proficiency in addressing tasks that necessitate a combination of task planning and the usage of external tools, such as weather and calculator APIs. However, real-world industrial systems present prevalent challenges in task planning and tool usage: numerous APIs in the real system make it intricate to invoke the appropriate one, while the inherent limitations of LLMs pose challenges in orchestrating an accurate sub-task sequence and API-calling order. This paper introduces a comprehensive framework aimed at enhancing the Task Planning and Tool Usage (TPTU) abilities of LLM-based agents in industry. Our framework comprises three key components designed to address these challenges: (1) the API Retriever selects the most pertinent APIs among the extensive API set; (2) the Demo Selector retrieves task-level demonstrations, which is further used for in-context learning to aid LLMs in accurately decomposing subtasks and effectively invoking hard-to-distinguish APIs; (3) LLM Finetuner tunes a base LLM to enhance its capability for task planning and API calling. We validate our methods using a real-world industry system and an open-sourced academic dataset, demonstrating the efficacy of each individual component as well as the integrated framework. The code is available at here.