Multimodal large language models (MLLMs) have shown impressive capabilities in document understanding, a rapidly growing research area with significant industrial demand. As a multimodal task, document understanding requires models to possess both perceptual and cognitive abilities. However, due to different types of annotation noise in training, current MLLMs often face conflicts between perception and cognition. Taking a document VQA task (cognition) as an example, an MLLM might generate answers that do not match the corresponding visual content identified by its OCR (perception). This conflict suggests that the MLLM might struggle to establish an intrinsic connection between the information it “sees” and what it “understands”. Such conflicts challenge the intuitive notion that cognition is consistent with perception, hindering the performance and explainability of MLLMs. In this paper, we define the conflicts between cognition and perception as Cognition and Perception (C&P) knowledge conflicts, a form of multimodal knowledge conflicts, and systematically assess them with a focus on document understanding. Our analysis reveals that even GPT-4o, a leading MLLM, achieves only 75.26% C&P consistency. To mitigate the C&P knowledge conflicts, we propose a novel method called Multimodal Knowledge Consistency Fine-tuning. Our method reduces C&P knowledge conflicts across all tested MLLMs and enhances their performance in both cognitive and perceptual tasks.

Named entity recognition (NER) from visual documents, such as invoices, receipts or business cards, is a critical task for visual document understanding. Most classical approaches use a sequence-based model (typically BiLSTM-CRF framework) without considering document structure. Recent work on graph-based model using graph convolutional networks to encode visual and textual features have achieved promising performance on the task. However, few attempts take geometry information of text segments (text in bounding box) in visual documents into account. Meanwhile, existing methods do not consider that related text segments which need to be merged to form a complete entity in many real-world situations. In this paper, we present GraphNEMR, a graph-based model that uses graph convolutional networks to jointly merge text segments and recognize named entities. By incorporating geometry information from visual documents into our model, richer 2D context information is generated to improve document representations. To merge text segments, we introduce a novel mechanism that captures both geometry information as well as semantic information based on pre-trained language model. Experimental results show that the proposed GraphNEMR model outperforms both sequence-based and graph-based SOTA methods significantly.