Chen Jason Zhang


2025

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Removal of Hallucination on Hallucination: Debate-Augmented RAG
Wentao Hu | Wengyu Zhang | Yiyang Jiang | Chen Jason Zhang | Xiaoyong Wei | Li Qing
Proceedings of the 63rd Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers)

Retrieval-Augmented Generation (RAG) enhances factual accuracy by integrating external knowledge, yet it introduces a critical issue: erroneous or biased retrieval can mislead generation, compounding hallucinations, a phenomenon we term Hallucination on Hallucination. To address this, we propose Debate-Augmented RAG (DRAG), a training-free framework that integrates Multi-Agent Debate (MAD) mechanisms into both retrieval and generation stages. In retrieval, DRAG employs structured debates among proponents, opponents, and judges to refine retrieval quality and ensure factual reliability. In generation, DRAG introduces asymmetric information roles and adversarial debates, enhancing reasoning robustness and mitigating factual inconsistencies. Evaluations across multiple tasks demonstrate that DRAG improves retrieval reliability, reduces RAG-induced hallucinations, and significantly enhances overall factual accuracy. Our code is available at https://github.com/Huenao/Debate-Augmented-RAG.

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MegaPairs: Massive Data Synthesis for Universal Multimodal Retrieval
Junjie Zhou | Yongping Xiong | Zheng Liu | Ze Liu | Shitao Xiao | Yueze Wang | Bo Zhao | Chen Jason Zhang | Defu Lian
Proceedings of the 63rd Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers)

Despite the rapidly growing demand for multimodal retrieval, progress in this field remains severely constrained by a lack of training data. In this paper, we introduce MegaPairs, a novel data synthesis method that leverages vision language models (VLMs) and open-domain images, together with a massive synthetic dataset generated from this method. Our empirical analysis shows that MegaPairs generates high-quality data, enabling the multimodal retriever to significantly outperform the baseline model trained on 70× more data from existing datasets. Moreover, since MegaPairs solely relies on general image corpora and open-source VLMs, it can be easily scaled up, enabling continuous improvements in retrieval performance. In this stage, we produced more than 26 million training instances and trained several models of varying sizes using this data. These new models achieve state-of-the-art zero-shot performance across 4 popular composed image retrieval (CIR) benchmarks and the highest overall performance on the 36 datasets provided by MMEB. They also demonstrate notable performance improvements with additional downstream fine-tuning. Our code, synthesized dataset, and pre-trained models are publicly available at https://github.com/VectorSpaceLab/MegaPairs.

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Any Information Is Just Worth One Single Screenshot: Unifying Search With Visualized Information Retrieval
Zheng Liu | Ze Liu | Zhengyang Liang | Junjie Zhou | Shitao Xiao | Chao Gao | Chen Jason Zhang | Defu Lian
Proceedings of the 63rd Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers)

With the popularity of multimodal techniques, it receives growing interests to acquire useful information in visual forms. In this work, we formally define an emerging IR paradigm called Visualized Information Retrieval, or Vis-IR, where multimodal information, such as texts, images, tables and charts, is jointly represented by a unified visual format called Screenshots, for various retrieval applications. We further make three key contributions for Vis-IR. First, we create VIRA (Vis-IR Aggregation), a large-scale dataset comprising a vast collection of screenshots from diverse sources, carefully curated into captioned and question-answer formats. Second, we develop UniSE (Universal Screenshot Embeddings), a family of retrieval models that enable screenshots to query or be queried across arbitrary data modalities. Finally, we construct MVRB (Massive Visualized IR Benchmark), a comprehensive benchmark covering a variety of task forms and application scenarios. Through extensive evaluations on MVRB, we highlight the deficiency from existing multimodal retrievers and the substantial improvements made by UniSE. Our data, model and benchmark have been made publicly available, which lays a solid foundation for this emerging field.

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Dial-In LLM: Human-Aligned LLM-in-the-loop Intent Clustering for Customer Service Dialogues
Mengze Hong | Wailing Ng | Chen Jason Zhang | Yuanfeng Song | Di Jiang
Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing

Discovering customer intentions is crucial for automated service agents, yet existing intent clustering methods often fall short due to their reliance on embedding distance metrics and neglect of underlying semantic structures. To address these limitations, we propose an **LLM-in-the-loop (LLM-ITL)** intent clustering framework, integrating the language understanding capabilities of LLMs into conventional clustering algorithms. Specifically, this paper (1) examines the effectiveness of fine-tuned LLMs in semantic coherence evaluation and intent cluster naming, achieving over 95% accuracy aligned with human judgments; (2) designs an LLM-ITL framework that facilitates the iterative discovery of coherent intent clusters and the optimal number of clusters; and (3) introduces context-aware techniques tailored for customer service dialogue. Since existing English benchmarks lack sufficient semantic diversity and intent coverage, we further present a comprehensive Chinese dialogue intent dataset comprising over 100k real customer service calls with 1,507 human-annotated clusters. The proposed approaches significantly outperform LLM-guided baselines, achieving notable improvements in clustering quality, cost efficiency, and downstream applications. Combined with several best practices, our findings highlight the prominence of LLM-in-the-loop techniques for scalable dialogue data mining.

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QualBench: Benchmarking Chinese LLMs with Localized Professional Qualifications for Vertical Domain Evaluation
Mengze Hong | Wailing Ng | Chen Jason Zhang | Di Jiang
Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing

The rapid advancement of Chinese LLMs underscores the need for vertical-domain evaluations to ensure reliable applications. However, existing benchmarks often lack domain coverage and provide limited insights into the Chinese working context. Leveraging qualification exams as a unified framework for expertise evaluation, we introduce QualBench, the first multi-domain Chinese QA benchmark dedicated to localized assessment of Chinese LLMs. The dataset includes over 17,000 questions across six vertical domains, drawn from 24 Chinese qualifications to align with national policies and professional standards. Results reveal an interesting pattern of Chinese LLMs consistently surpassing non-Chinese models, with the Qwen2.5 model outperforming the more advanced GPT-4o, emphasizing the value of localized domain knowledge in meeting qualification requirements. The average accuracy of 53.98% reveals the current gaps in domain coverage within model capabilities. Furthermore, we identify performance degradation caused by LLM crowdsourcing, assess data contamination, and illustrate the effectiveness of prompt engineering and model fine-tuning, suggesting opportunities for future improvements through multi-domain RAG and Federated Learning. Data and code are publicly available at https://github.com/mengze-hong/QualBench.

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Augmenting Compliance-Guaranteed Customer Service Chatbots: Context-Aware Knowledge Expansion with Large Language Models
Mengze Hong | Chen Jason Zhang | Di Jiang | Yuanqin He
Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing: Industry Track

Retrieval-based chatbots leverage human-verified Q&A knowledge to deliver accurate, verifiable responses, making them ideal for customer-centric applications where compliance with regulatory and operational standards is critical. To effectively handle diverse customer inquiries, augmenting the knowledge base with “similar questions” that retain semantic meaning while incorporating varied expressions is a cost-effective strategy. In this paper, we introduce the Similar Question Generation (SQG) task for LLM training and inference, proposing context-aware approaches to enable comprehensive semantic exploration and enhanced alignment with source question-answer relationships. We formulate optimization techniques for constructing in-context prompts and selecting an optimal subset of similar questions to expand chatbot knowledge under budget constraints. Both quantitative and human evaluations validate the effectiveness of these methods, achieving a 92% user satisfaction rate in a deployed chatbot system, reflecting an 18% improvement over the unaugmented baseline. These findings highlight the practical benefits of SQG and emphasize the potential of LLMs, not as direct chatbot interfaces, but in supporting non-generative systems for hallucination-free, compliance-guaranteed applications.

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Exposing Numeracy Gaps: A Benchmark to Evaluate Fundamental Numerical Abilities in Large Language Models
Haoyang Li | Xuejia Chen | Zhanchao Xu | Darian Li | Nicole Hu | Fei Teng | Yiming Li | Luyu Qiu | Chen Jason Zhang | Li Qing | Lei Chen
Findings of the Association for Computational Linguistics: ACL 2025

Large Language Models (LLMs) have demonstrated impressive capabilities in natural language processing tasks, such as text generation and semantic understanding. However, their performance on numerical reasoning tasks, such as basic arithmetic, numerical retrieval, and magnitude comparison, remains surprisingly poor. This gap arises from their reliance on surface-level statistical patterns rather than understanding numbers as continuous magnitudes. Existing benchmarks primarily focus on either linguistic competence or structured mathematical problem-solving, neglecting fundamental numerical reasoning required in real-world scenarios. To bridge this gap, we propose NumericBench, a comprehensive benchmark to evaluate six fundamental numerical capabilities: number recognition, arithmetic operations, contextual retrieval, comparison, summary, and multi-step reasoning. NumericBench includes datasets ranging from synthetic number lists to crawled real-world data, addressing challenges like long contexts, noise, and multi-step reasoning. Extensive experiments on state-of-the-art LLMs, including GPT-4 and DeepSeek, reveal persistent weaknesses in numerical reasoning, highlighting the urgent need to improve numerically-aware language modeling. The benchmark is released in: https://github.com/TreeAI-Lab/NumericBench.

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MultiTEND: A Multilingual Benchmark for Natural Language to NoSQL Query Translation
Zhiqian Qin | Yuanfeng Song | Jinwei Lu | Yuanwei Song | Shuaimin Li | Chen Jason Zhang
Findings of the Association for Computational Linguistics: ACL 2025

Natural language interfaces for NoSQL databases are increasingly vital in the big data era, enabling users to interact with complex, unstructured data without deep technical expertise. However, most recent advancements focus on English, leaving a gap for multilingual support. This paper introduces MultiTEND, the first and largest multilingual benchmark for natural language to NoSQL query generation, covering six languages: English, German, French, Russian, Japanese and Mandarin Chinese.Using MultiTEND, we analyze challenges in translating natural language to NoSQL queries across diverse linguistic structures, including lexical and syntactic differences. Experiments show that performance accuracy in both English and non-English settings remains relatively low, with a 4%-6% gap across scenarios like fine-tuned SLM, zero-shot LLM, and RAG for LLM.To address the aforementioned challenges, we introduce MultiLink, a novel framework that bridges the multilingual input to NoSQL query generation gap through a Parallel Linking Process. It breaks down the task into multiple steps, integrating parallel multilingual processing, Chain-of-Thought (CoT) reasoning, and Retrieval-Augmented Generation (RAG) to tackle lexical and structural challenges inherent in multilingual NoSQL generation. MultiLink shows enhancements in all metrics for every language against the top baseline, boosting execution accuracy by about 15% for English and averaging a 10% improvement for non-English languages.

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Dialogue Language Model with Large-Scale Persona Data Engineering
Mengze Hong | Chen Jason Zhang | Chaotao Chen | Rongzhong Lian | Di Jiang
Proceedings of the 2025 Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 3: Industry Track)

Maintaining persona consistency is paramount in the application of open-domain dialogue systems, as exemplified by models like ChatGPT. Despite significant advancements, the limited scale and diversity of current persona dialogue datasets remain challenges to achieving robust persona-consistent dialogue models. In this study, drawing inspiration from the success of large-scale pre-training, we introduce PPDS, an open-domain persona dialogue system that employs extensive generative pre-training on a persona dialogue dataset to enhance persona consistency. Specifically, we present a persona extraction model designed to autonomously and precisely generate vast persona dialogue datasets. Additionally, we unveil a pioneering persona augmentation technique to address the invalid persona bias inherent in the constructed dataset. Both quantitative and human evaluations consistently highlight the superior response quality and persona consistency of our proposed model, underscoring its effectiveness.