The emergence of open-source large language models (LLMs) has expanded opportunities for enterprise applications; however, many organizations still lack the infrastructure to deploy and maintain large-scale models. As a result, small LLMs (sLLMs) have become a practical alternative despite inherent performance limitations. While Domain Adaptive Continual Pretraining (DACP) has been explored for domain adaptation, its utility in commercial settings remains under-examined. In this study, we validate the effectiveness of a DACP-based recipe across diverse foundation models and service domains, producing DACP-applied sLLMs (ixi-GEN). Through extensive experiments and real-world evaluations, we demonstrate that ixi-GEN models achieve substantial gains in target-domain performance while preserving general capabilities, offering a cost-efficient and scalable solution for enterprise-level deployment.

In this paper, we present a novel extension to improve the document grounded response generation, by proposing the Generative Span Act Guided Response Generation using Copy enhanced Target Augmentation (SARCAT) that consists of two major components as follows: 1) Copy-enhanced target-side input augmentation is an extended data augmentation to deal with the exposure bias problem by additionally incorporating the copy mechanism on top of the target-side augmentation (Xie et al., 2021). 2) Span-act guided response generation, which first predicts grounding spans and dialogue acts before generating a response. Experiment results on validation set in MultiDoc2Dial show that the proposed SARSAT leads to improvement over strong baselines on both seen and unseen settings and achieves the start-of the-art performance, even with the base reader using the pretrained T5-base model.