{"answers": "D", "options": ["m : thank you . i did n't do anything and the tv just does n't work .", "m : thank you . there 's something wrong with the screen and it looks like it was broken .", "m : thank you . it was just dropped on the ground , but there 's nothing wrong with the picture .", "m : thank you . it was just dropped on the ground ."], "article": "m : good afternoon , i would like to speak with the manager , please . f : why ? what 's your problem ? m : well , i just picked up a tv at your store yesterday afternoon . and when i was taking it out of the car . it sort of accidentally fell . it looks ok. but the picture is pretty unclear . do you think i can have someone look at it or get it changed ? f : ok , i will talk to the manager about it right now , please wait a moment .", "id": "train_1967"}