{"answers": " ", "options": ["f : i am so sorry for your delay . i will find out why .", "f : what kind of products you want to order ?", "f : so why do you want to return the products ?", "f : sorry . we did n't ship your products and they will be shipped tomorrow ."], "article": "f : hello this is american amazon . m : hi i ordered some products from your website a week ago , but they have n't arrived yet although you had told me you would ship them one or 2 days after i placed my order .", "id": "test_303"}