@inproceedings{schmitt-etal-2011-modeling,
    title = "Modeling and Predicting Quality in Spoken Human-Computer Interaction",
    author = "Schmitt, Alexander  and
      Schatz, Benjamin  and
      Minker, Wolfgang",
    editor = "Chai, Joyce Y.  and
      Moore, Johanna D.  and
      Passonneau, Rebecca J.  and
      Traum, David R.",
    booktitle = "Proceedings of the {SIGDIAL} 2011 Conference",
    month = jun,
    year = "2011",
    address = "Portland, Oregon",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-emnlp/W11-2020/",
    pages = "173--184"
}Markdown (Informal)
[Modeling and Predicting Quality in Spoken Human-Computer Interaction](https://preview.aclanthology.org/ingest-emnlp/W11-2020/) (Schmitt et al., SIGDIAL 2011)
ACL