@inproceedings{moller-2002-new,
    title = "A new Taxonomy for the Quality of Telephone Services Based on Spoken Dialogue Systems",
    author = {M{\"o}ller, Sebastian},
    booktitle = "Proceedings of the Third {SIG}dial Workshop on Discourse and Dialogue",
    month = jul,
    year = "2002",
    address = "Philadelphia, Pennsylvania, USA",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-emnlp/W02-0219/",
    doi = "10.3115/1118121.1118140",
    pages = "142--153"
}