@inproceedings{abbasi-etal-2014-benchmarking,
    title = "Benchmarking {T}witter Sentiment Analysis Tools",
    author = "Abbasi, Ahmed  and
      Hassan, Ammar  and
      Dhar, Milan",
    editor = "Calzolari, Nicoletta  and
      Choukri, Khalid  and
      Declerck, Thierry  and
      Loftsson, Hrafn  and
      Maegaard, Bente  and
      Mariani, Joseph  and
      Moreno, Asuncion  and
      Odijk, Jan  and
      Piperidis, Stelios",
    booktitle = "Proceedings of the Ninth International Conference on Language Resources and Evaluation ({LREC}'14)",
    month = may,
    year = "2014",
    address = "Reykjavik, Iceland",
    publisher = "European Language Resources Association (ELRA)",
    url = "https://preview.aclanthology.org/ingest-emnlp/L14-1406/",
    pages = "823--829",
    abstract = "Twitter has become one of the quintessential social media platforms for user-generated content. Researchers and industry practitioners are increasingly interested in Twitter sentiments. Consequently, an array of commercial and freely available Twitter sentiment analysis tools have emerged, though it remains unclear how well these tools really work. This study presents the findings of a detailed benchmark analysis of Twitter sentiment analysis tools, incorporating 20 tools applied to 5 different test beds. In addition to presenting detailed performance evaluation results, a thorough error analysis is used to highlight the most prevalent challenges facing Twitter sentiment analysis tools. The results have important implications for various stakeholder groups, including social media analytics researchers, NLP developers, and industry managers and practitioners using social media sentiments as input for decision-making."
}