@inproceedings{dany-ghalamallah-2014-owi,
    title = "{OWI}.{C}hat : a semantic assistance for chat customer service agents ({OWI}.{C}hat : Assistance s{\'e}mantique pour un conseiller Chat, gr{\^a}ce {\`a} la th{\'e}orie {OWI}) [in {F}rench]",
    author = "Dany, Christophe  and
      Ghalamallah, Ilh{\`e}me",
    editor = "de Montcheuil, Gr{\'e}goire  and
      Bigi, Brigitte",
    booktitle = "Proceedings of TALN 2014 (Volume 3: System Demonstrations)",
    month = jul,
    year = "2014",
    address = "Marseille, France",
    publisher = "Association pour le Traitement Automatique des Langues",
    url = "https://preview.aclanthology.org/ingest-emnlp/F14-3005/",
    pages = "13--14"
}