@inproceedings{hong-etal-2025-dial,
    title = "Dial-In {LLM}: Human-Aligned {LLM}-in-the-loop Intent Clustering for Customer Service Dialogues",
    author = "Hong, Mengze  and
      Ng, Wailing  and
      Zhang, Chen Jason  and
      Song, Yuanfeng  and
      Jiang, Di",
    editor = "Christodoulopoulos, Christos  and
      Chakraborty, Tanmoy  and
      Rose, Carolyn  and
      Peng, Violet",
    booktitle = "Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing",
    month = nov,
    year = "2025",
    address = "Suzhou, China",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-emnlp/2025.emnlp-main.300/",
    pages = "5896--5911",
    ISBN = "979-8-89176-332-6"
}