@inproceedings{liang-etal-2025-intentionframe,
    title = "{I}ntention{F}rame: A Semi-Structured, Multi-Aspect Framework for Fine-Grained Conversational Intention Understanding",
    author = "Liang, Jinggui  and
      Vo, Dung  and
      Liao, Lizi",
    editor = "Christodoulopoulos, Christos  and
      Chakraborty, Tanmoy  and
      Rose, Carolyn  and
      Peng, Violet",
    booktitle = "Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing",
    month = nov,
    year = "2025",
    address = "Suzhou, China",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-emnlp/2025.emnlp-main.1427/",
    pages = "28096--28113",
    ISBN = "979-8-89176-332-6",
    abstract = "Understanding user intentions in multi-turn dialogues is critical for conversational AI, yet existing approaches{---}relying on rigid slot-value structures or unstructured free-text{---}fail to fully capture conversational complexity. In this paper, we propose IntentionFrame, a semi-structured framework inspired by psychological and cognitive intention theories, which organizes conversational intents into four interrelated aspects: situation, emotion, action, and knowledge. This design not only retains interpretability but also provides LLMs with a rich context to accurately parse and respond to nuanced user inputs. To efficiently scale IntentionFrame annotations, we introduce a Weakly-supervised Reinforced Generation (WeRG) method that leverages a small set of high-quality human annotations in conjunction with abundant coarsely labeled data. By applying reinforcement learning to balance these diverse signals, WeRG aims to effectively generate reliable IntentionFrame annotations, which serve as essential grounding for downstream tasks{---}leading to substantial improvements in response generation and task completion. Our experiments, supported by both automatic metrics and human evaluations, show that integrating IntentionFrame with WeRG significantly improves LLMs' conversational understanding and sets a new benchmark for intent analysis."
}