@inproceedings{mayilvaghanan-etal-2025-spot,
    title = "Spot the {B}lind{S}pots: Systematic Identification and Quantification of Fine-Grained {LLM} Biases in Contact Center Call Summarization",
    author = "Mayilvaghanan, Kawin  and
      Gupta, Siddhant  and
      Kumar, Ayush",
    editor = "Potdar, Saloni  and
      Rojas-Barahona, Lina  and
      Montella, Sebastien",
    booktitle = "Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing: Industry Track",
    month = nov,
    year = "2025",
    address = "Suzhou (China)",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-emnlp/2025.emnlp-industry.91/",
    pages = "1299--1340",
    ISBN = "979-8-89176-333-3"
}