@inproceedings{gollapalli-etal-2025-assigning,
    title = "On Assigning Product and Software Codes to Customer Service Requests with Large Language Models",
    author = "Gollapalli, Sujatha Das  and
      Hakam, Mouad  and
      Du, Mingzhe  and
      Ng, See-Kiong  and
      Hamzeh, Mohammed",
    editor = "Potdar, Saloni  and
      Rojas-Barahona, Lina  and
      Montella, Sebastien",
    booktitle = "Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing: Industry Track",
    month = nov,
    year = "2025",
    address = "Suzhou (China)",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-emnlp/2025.emnlp-industry.76/",
    pages = "1092--1103",
    ISBN = "979-8-89176-333-3"
}