@inproceedings{zhang-etal-2025-reic, title = "{REIC}: {RAG}-Enhanced Intent Classification at Scale", author = "Zhang, Ziji and Yang, Michael and Chen, Zhiyu and Zhuang, Yingying and Pi, Shu-Ting and Liu, Qun and Maragoud, Rajashekar and Nguyen, Vy and Beniwal, Anurag", editor = "Potdar, Saloni and Rojas-Barahona, Lina and Montella, Sebastien", booktitle = "Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing: Industry Track", month = nov, year = "2025", address = "Suzhou (China)", publisher = "Association for Computational Linguistics", url = "https://preview.aclanthology.org/ingest-emnlp/2025.emnlp-industry.74/", pages = "1072--1080", ISBN = "979-8-89176-333-3" }