@inproceedings{hong-etal-2025-augmenting,
    title = "Augmenting Compliance-Guaranteed Customer Service Chatbots: Context-Aware Knowledge Expansion with Large Language Models",
    author = "Hong, Mengze  and
      Zhang, Chen Jason  and
      Jiang, Di  and
      He, Yuanqin",
    editor = "Potdar, Saloni  and
      Rojas-Barahona, Lina  and
      Montella, Sebastien",
    booktitle = "Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing: Industry Track",
    month = nov,
    year = "2025",
    address = "Suzhou (China)",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-emnlp/2025.emnlp-industry.51/",
    pages = "753--765",
    ISBN = "979-8-89176-333-3"
}