@inproceedings{wu-etal-2025-incremental,
    title = "Incremental Summarization for Customer Support via Progressive Note-Taking and Agent Feedback",
    author = "Wu, Yisha  and
      Zhao, Cen  and
      Cao, Yuanpei  and
      Xu, Xiaoqing  and
      Mehdad, Yashar  and
      Ji, Mindy  and
      Cheng, Claire Na",
    editor = "Potdar, Saloni  and
      Rojas-Barahona, Lina  and
      Montella, Sebastien",
    booktitle = "Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing: Industry Track",
    month = nov,
    year = "2025",
    address = "Suzhou (China)",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-emnlp/2025.emnlp-industry.140/",
    pages = "2000--2015",
    ISBN = "979-8-89176-333-3"
}