@inproceedings{sood-etal-2025-streaq,
    title = "{STREAQ}: Selective Tiered Routing for Effective and Affordable Contact Center Quality Assurance",
    author = "Sood, Prajwal  and
      Agrawal, Rajdeep  and
      Sati, Mayank  and
      Ingle, Digvijay Anil  and
      George, Cijo",
    editor = "Potdar, Saloni  and
      Rojas-Barahona, Lina  and
      Montella, Sebastien",
    booktitle = "Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing: Industry Track",
    month = nov,
    year = "2025",
    address = "Suzhou (China)",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-emnlp/2025.emnlp-industry.121/",
    pages = "1711--1726",
    ISBN = "979-8-89176-333-3"
}