@inproceedings{kambhatla-etal-2024-promoting,
    title = "Promoting Constructive Deliberation: Reframing for Receptiveness",
    author = "Kambhatla, Gauri  and
      Lease, Matthew  and
      Rajadesingan, Ashwin",
    editor = "Al-Onaizan, Yaser  and
      Bansal, Mohit  and
      Chen, Yun-Nung",
    booktitle = "Findings of the Association for Computational Linguistics: EMNLP 2024",
    month = nov,
    year = "2024",
    address = "Miami, Florida, USA",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-emnlp/2024.findings-emnlp.294/",
    doi = "10.18653/v1/2024.findings-emnlp.294",
    pages = "5110--5132",
    abstract = "To promote constructive discussion of controversial topics online, we propose automatic reframing of disagreeing responses to signal receptiveness to a preceding comment. Drawing on research from psychology, communications, and linguistics, we identify six strategies for reframing. We automatically reframe replies to comments according to each strategy, using a Reddit dataset. Through human-centered experiments, we find that the replies generated with our framework are perceived to be significantly more receptive than the original replies and a generic receptiveness baseline. We illustrate how transforming receptiveness, a particular social science construct, into a computational framework, can make LLM generations more aligned with human perceptions. We analyze and discuss the implications of our results, and highlight how a tool based on our framework might be used for more teachable and creative content moderation."
}