@inproceedings{chatterjee-sengupta-2020-intent,
    title = "Intent Mining from past conversations for Conversational Agent",
    author = "Chatterjee, Ajay  and
      Sengupta, Shubhashis",
    editor = "Scott, Donia  and
      Bel, Nuria  and
      Zong, Chengqing",
    booktitle = "Proceedings of the 28th International Conference on Computational Linguistics",
    month = dec,
    year = "2020",
    address = "Barcelona, Spain (Online)",
    publisher = "International Committee on Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-emnlp/2020.coling-main.366/",
    doi = "10.18653/v1/2020.coling-main.366",
    pages = "4140--4152",
    abstract = "Conversational systems are of primary interest in the AI community. Organizations are increasingly using chatbot to provide round-the-clock support and to increase customer engagement. Many commercial bot building frameworks follow a standard approach that requires one to build and train an intent model to recognize user input. These frameworks require a collection of user utterances and corresponding intent to train an intent model. Collecting a substantial coverage of training data is a bottleneck in the bot building process. In cases where past conversation data is available, the cost of labeling hundreds of utterances with intent labels is time-consuming and laborious. In this paper, we present an intent discovery framework that can mine a vast amount of conversational logs and to generate labeled data sets for training intent models. We have introduced an extension to the DBSCAN algorithm and presented a density-based clustering algorithm ITER-DBSCAN for unbalanced data clustering. Empirical evaluation on one conversation dataset, six different intent dataset, and one short text clustering dataset show the effectiveness of our hypothesis."
}