@inproceedings{mollo-etal-2018-progettare,
    title = "Progettare Chatbot: considerazioni e linee guida",
    author = "Mollo, Eleonora  and
      Rapp, Amon  and
      Mana, Dario  and
      Simeoni, Rossana",
    editor = "Cabrio, Elena  and
      Mazzei, Alessandro  and
      Tamburini, Fabio",
    booktitle = "Proceedings of the Fifth Italian Conference on Computational Linguistics (CLiC-it 2018)",
    month = dec,
    year = "2018",
    address = "Turin, Italy",
    publisher = "CEUR Workshop Proceedings",
    url = "https://preview.aclanthology.org/ingest-emnlp/2018.clicit-1.47/",
    pages = "265--271",
    ISBN = "978-88-31978-41-5"
}