Natural language processing (NLP) now shapes many aspects of our world, yet its potential for positive social impact is underexplored. This paper surveys work in “NLP for Social Good" (NLP4SG) across nine domains relevant to global development and risk agendas, summarizing principal tasks and challenges. We analyze ACL Anthology trends, finding that inclusion and AI harms attract the most research, while domains such as poverty, peacebuilding, and environmental protection remain underexplored. Guided by our review, we outline opportunities for responsible and equitable NLP and conclude with a call for cross-disciplinary partnerships and human-centered approaches to ensure that future NLP technologies advance the public good.

Email is a vital conduit for human communication across businesses, organizations, and broader societal contexts. In this study, we aim to model the intents, expectations, and responsiveness in email exchanges. To this end, we release SIZZLER, a new dataset containing 1800 emails annotated with nuanced types of intents and expectations. We benchmark models ranging from feature-based logistic regression to zero-shot prompting of large language models. Leveraging the predictive model for intent, expectations, and 14 other features, we analyze 11.3M emails from GMANE to study how linguistic and social factors influence the conversational dynamics in email exchanges. Through our causal analysis, we find that the email response rates are influenced by social status, argumentation, and in certain limited contexts, the strength of social connection.

Cultural and language factors significantly influence counseling, but Natural Language Processing research has not yet examined whether the findings of conversational analysis for counseling conducted in English apply to other languages. This paper presents a first step towards this direction. We introduce MIDAS (Motivational Interviewing Dataset in Spanish), a counseling dataset created from public video sources that contains expert annotations for counseling reflections and questions. Using this dataset, we explore language-based differences in counselor behavior in English and Spanish and develop classifiers in monolingual and multilingual settings, demonstrating its applications in counselor behavioral coding tasks.

We explore the alignment of values in Large Language Models (LLMs) with specific age groups, leveraging data from the World Value Survey across thirteen categories. Through a diverse set of prompts tailored to ensure response robustness, we find a general inclination of LLM values towards younger demographics, especially when compared to the US population. Although a general inclination can be observed, we also found that this inclination toward younger groups can be different across different value categories. Additionally, we explore the impact of incorporating age identity information in prompts and observe challenges in mitigating value discrepancies with different age cohorts. Our findings highlight the age bias in LLMs and provide insights for future work. Materials for our analysis will be available via https://github.com/anonymous