@inproceedings{aftabi-farzi-2026-enhancing,
    title = "Enhancing Reliability in Community Question Answering with an Expert-Oriented {RAG} System",
    author = "Aftabi, Seyyede Zahra  and
      Farzi, Saeed",
    editor = "Demberg, Vera  and
      Inui, Kentaro  and
      Marquez, Llu{\'i}s",
    booktitle = "Findings of the {A}ssociation for {C}omputational {L}inguistics: {EACL} 2026",
    month = mar,
    year = "2026",
    address = "Rabat, Morocco",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-eacl/2026.findings-eacl.132/",
    pages = "2551--2569",
    ISBN = "979-8-89176-386-9",
    abstract = "In recent years, pre-trained large language models (LLMs) have become a cornerstone for automatically generating answers in question-and-answer (Q A) communities, significantly reducing user wait times and improving response quality. However, these models require substantial computational resources and are prone to generating hallucinated or unreliable content. To overcome these limitations, we propose an advanced expert-oriented Retrieval-Augmented Generation (RAG) framework as a cost-effective and reliable alternative. Central to our approach is a user-aware question entailment recognition module, which leverages user modeling to identify archived questions with answers that fully or partially address the user{'}s new query. This user modeling significantly improves retrieval relevance, resulting in reduced hallucination and enhanced answer quality. The framework synthesizes expert-written answers from similar questions to generate unified responses. Experimental results on the CQADupStack and SE-PQA datasets show the superiority of our user-aware approach over its user-agnostic counterpart, with ROUGE-1 gains of 3.6{\%} and 0.9{\%}. Both human and AI evaluations confirm the effectiveness of incorporating user modeling in minimizing hallucination and delivering contextually appropriate answers, demonstrating its potential for real-world Q A systems. The code and data are available on a GitHub repository at https://anonymous.4open.science/r/User-Oriented-RAG-CQA."
}