@inproceedings{mohammadi-etal-2026-lingvarbench,
    title = "{L}ing{V}ar{B}ench: Benchmarking {LLM}s on Entity Recognitions and Linguistic Verbalization Patterns in Phone-Call Transcripts",
    author = "Mohammadi, Seyedali  and
      Paldhe, Manas  and
      Chhabra, Amit  and
      Son, Youngseo  and
      Seshagiri, Vishal",
    editor = {Matusevych, Yevgen  and
      Eryi{\u{g}}it, G{\"u}l{\c{s}}en  and
      Aletras, Nikolaos},
    booktitle = "Proceedings of the 19th Conference of the {E}uropean Chapter of the {A}ssociation for {C}omputational {L}inguistics (Volume 5: Industry Track)",
    month = mar,
    year = "2026",
    address = "Rabat, Morocco",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-eacl/2026.eacl-industry.42/",
    pages = "545--561",
    ISBN = "979-8-89176-384-5",
    abstract = "We study structured entity extraction from phone-call transcripts in customer-support and healthcare settings, where annotation is costly, and data access is limited by privacy and consent. Existing methods degrade under disfluencies, interruptions, and speaker overlap, yet large real-call corpora are rarely shareable. We introduce LingVarBench, a benchmark and semantic synthetic data generation pipeline that generates linguistically varied training data via (1) LLM-sampled entity values, (2) curated linguistic verbalization patterns covering diverse disfluencies and entity-specific readout styles, and (3) a value{--}transcript consistency filter. Using this dataset, DSPy{'}s SIMBA automatically synthesizes and optimizes extraction prompts, reducing manual prompt engineering and targeting robustness to verbal variation. On real customer transcripts, prompts optimized solely on LingVarBench outperform zero-shot baselines and match or closely approach human-tuned prompts for structured entities such as ZIP code, date of birth, and name (F1 approximately 94-95 percent). For subjective questionnaire items, optimized prompts substantially improve over zero-shot performance and approach human-tuned prompts. LingVarBench offers a practical and cost-efficient path to deployment in a direct-answer setting, with real annotations later enabling additional refinement."
}