@inproceedings{jucla-etal-2026-retrieval,
    title = "Retrieval Enhancements for {RAG}: Insights from a Deployed Customer Support Chatbot",
    author = "Jucl{\`a}, Daniel Gonz{\'a}lez  and
      Tuteja, Mohit  and
      Casademunt, Marcos Esteve  and
      Unnikrishnan, Keshav  and
      Usmani, Yasir  and
      Roshaan, Arvind",
    editor = {Matusevych, Yevgen  and
      Eryi{\u{g}}it, G{\"u}l{\c{s}}en  and
      Aletras, Nikolaos},
    booktitle = "Proceedings of the 19th Conference of the {E}uropean Chapter of the {A}ssociation for {C}omputational {L}inguistics (Volume 5: Industry Track)",
    month = mar,
    year = "2026",
    address = "Rabat, Morocco",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-eacl/2026.eacl-industry.13/",
    pages = "169--180",
    ISBN = "979-8-89176-384-5"
}