Consistency identification in task-oriented dialog (CI-ToD) usually consists of three subtasks, aiming to identify inconsistency between current system response and current user response, dialog history and the corresponding knowledge base. This work aims to solve CI-ToD task by introducing an explicit interaction paradigm, Cycle Guided Interactive learning Model (CGIM), which achieves to make information exchange explicitly from all the three tasks. Specifically, CGIM relies on two core insights, referred to as guided multi-head attention module and cycle interactive mechanism, that collaborate from each other. On the one hand, each two tasks are linked with the guided multi-head attention module, aiming to explicitly model the interaction across two related tasks. On the other hand, we further introduce cycle interactive mechanism that focuses on facilitating model to exchange information among the three correlated sub-tasks via a cycle interaction manner. Experimental results on CI-ToD benchmark show that our model achieves the state-of-the-art performance, pushing the overall score to 56.3% (5.0% point absolute improvement). In addition, we find that CGIM is robust to the initial task flow order.

Collecting and annotating task-oriented dialogues is time-consuming and costly. Thus, zero and few shot learning for dialogue tasks presents an exciting opportunity. In this work, we propose an in-context (IC) learning framework for zero-shot and few-shot learning dialogue state tracking (DST), where a large pretrained language model (LM) takes a test instance and a few exemplars as input, and directly decodes the dialogue state without any parameter updates. This approach is more flexible and scalable than prior DST work when adapting to new domains and scenarios. To better leverage a tabular domain description in the LM prompt, we reformulate DST into a text-to-SQL problem. We also propose a novel approach to retrieve annotated dialogues as exemplars. Empirical results on MultiWOZ show that our method IC-DST substantially outperforms previous fine-tuned state-of-the-art models in few-shot settings. In addition, we test IC-DST in zero-shot settings, in which the model only takes a fixed task instruction as input, finding that it outperforms previous zero-shot methods by a large margin.

Structured knowledge grounding (SKG) leverages structured knowledge to complete user requests, such as semantic parsing over databases and question answering over knowledge bases. Since the inputs and outputs of SKG tasks are heterogeneous, they have been studied separately by different communities, which limits systematic and compatible research on SKG. In this paper, we overcome this limitation by proposing the UnifiedSKG framework, which unifies 21 SKG tasks into a text-to-text format, aiming to promote systematic SKG research, instead of being exclusive to a single task, domain, or dataset. We use UnifiedSKG to benchmark T5 with different sizes and show that T5, with simple modifications when necessary, achieves state-of-the-art performance on almost all of the 21 tasks. We further demonstrate that multi-task prefix-tuning improves the performance on most tasks, largely improving the overall performance. UnifiedSKG also facilitates the investigation of zero-shot and few-shot learning, and we show that T0, GPT-3, and Codex struggle in zero-shot and few-shot learning for SKG. We also use UnifiedSKG to conduct a series of controlled experiments on structured knowledge encoding variants across SKG tasks. UnifiedSKG is easily extensible to more tasks, and it is open-sourced at https://github.com/hkunlp/unifiedskg.

Due to high data demands of current methods, attention to zero-shot cross-lingual spoken language understanding (SLU) has grown, as such approaches greatly reduce human annotation effort. However, existing models solely rely on shared parameters, which can only perform implicit alignment across languages. We present Global-Local Contrastive Learning Framework (GL-CLeF) to address this shortcoming. Specifically, we employ contrastive learning, leveraging bilingual dictionaries to construct multilingual views of the same utterance, then encourage their representations to be more similar than negative example pairs, which achieves to explicitly align representations of similar sentences across languages. In addition, a key step in GL-CLeF is a proposed Local and Global component, which achieves a fine-grained cross-lingual transfer (i.e., sentence-level Local intent transfer, token-level Local slot transfer, and semantic-level Global transfer across intent and slot). Experiments on MultiATIS++ show that GL-CLeF achieves the best performance and successfully pulls representations of similar sentences across languages closer.

Multi-intent SLU can handle multiple intents in an utterance, which has attracted increasing attention. However, the state-of-the-art joint models heavily rely on autoregressive approaches, resulting in two issues: slow inference speed and information leakage. In this paper, we explore a non-autoregressive model for joint multiple intent detection and slot filling, achieving more fast and accurate. Specifically, we propose a Global-Locally Graph Interaction Network (GL-GIN) where a local slot-aware graph interaction layer is proposed to model slot dependency for alleviating uncoordinated slots problem while a global intent-slot graph interaction layer is introduced to model the interaction between multiple intents and all slots in the utterance. Experimental results on two public datasets show that our framework achieves state-of-the-art performance while being 11.5 times faster.

Consistency Identification has obtained remarkable success on open-domain dialogue, which can be used for preventing inconsistent response generation. However, in contrast to the rapid development in open-domain dialogue, few efforts have been made to the task-oriented dialogue direction. In this paper, we argue that consistency problem is more urgent in task-oriented domain. To facilitate the research, we introduce CI-ToD, a novel dataset for Consistency Identification in Task-oriented Dialog system. In addition, we not only annotate the single label to enable the model to judge whether the system response is contradictory, but also provide more fine-grained labels (i.e., Dialogue History Inconsistency, User Query Inconsistency and Knowledge Base Inconsistency) to encourage model to know what inconsistent sources lead to it. Empirical results show that state-of-the-art methods only achieve 51.3%, which is far behind the human performance of 93.2%, indicating that there is ample room for improving consistency identification ability. Finally, we conduct exhaustive experiments and qualitative analysis to comprehend key challenges and provide guidance for future directions. All datasets and models are publicly available at https://github.com/yizhen20133868/CI-ToD.