Large language models (LLMs) excel at processing and generating text and code. However, LLMs have had limited applicability in grounded task-oriented dialogue as they are difficult to steer toward task objectives and fail to handle novel grounding. We present a modular and interpretable grounded dialogue system that addresses these shortcomings by composing LLMs with a symbolic planner and grounded code execution. Our system, consists of a reader and planner: the reader leverages an LLM to convert partner utterances into executable code, calling functions that perform grounding. The translated code’s output is stored to track dialogue state, while a symbolic planner determines the next appropriate response. We evaluate our system’s performance on the demanding OneCommon dialogue task, involving collaborative reference resolution on abstract images of scattered dots. Our system substantially outperforms the previous state-of-the-art, including improving task success in human evaluations from 56% to 69% in the most challenging setting.

Training dialogue systems often entails dealing with noisy training examples and unexpected user inputs. Despite their prevalence, there currently lacks an accurate survey of dialogue noise, nor is there a clear sense of the impact of each noise type on task performance. This paper addresses this gap by first constructing a taxonomy of noise encountered by dialogue systems. In addition, we run a series of experiments to show how different models behave when subjected to varying levels of noise and types of noise. Our results reveal that models are quite robust to label errors commonly tackled by existing denoising algorithms, but that performance suffers from dialogue-specific noise. Driven by these observations, we design a data cleaning algorithm specialized for conversational settings and apply it as a proof-of-concept for targeted dialogue denoising.

Prompt-based methods with large pre-trained language models (PLMs) have shown impressive unaided performance across many NLP tasks. These models improve even further with the addition of a few labeled in-context exemplars to guide output generation. However, for more complex tasks such as dialogue state tracking (DST), designing prompts that reliably convey the desired intent is nontrivial, leading to unstable results. Furthermore, building in-context exemplars for dialogue tasks is difficult because conversational contexts are long while model input lengths are relatively short. To overcome these issues we first adapt a meta-learning scheme to the dialogue domain which stabilizes the ability of the model to perform well under various prompts. We additionally design a novel training method to improve upon vanilla retrieval mechanisms to find ideal in-context examples. Finally, we introduce a saliency model to limit dialogue text length, allowing us to include more exemplars per query. In effect, we are able to achieve highly competitive results for few-shot DST on MultiWOZ.

Large language models (LLMs) effectively generate fluent text when the target output follows natural language patterns. However, structured prediction tasks confine the output format to a limited ontology, causing even very large models to struggle since they were never trained with such restrictions in mind. The difficulty of using LLMs for direct prediction is exacerbated in few-shot learning scenarios, which commonly arise due to domain shift and resource limitations. We flip the problem on its head by leveraging the LLM as a tool for data augmentation rather than direct prediction. Our proposed Mixture of Soft Prompts (MSP) serves as a parameter-efficient procedure for generating multi-attribute data in a controlled manner. Denoising mechanisms are further applied to improve the quality of synthesized data. Automatic metrics show our method is capable of producing diverse and natural text, while preserving label semantics. Moreover, MSP achieves state-of-the-art results on three benchmarks when compared against strong baselines. Our method offers an alternate data-centric approach for applying LLMs to complex prediction tasks.

Large language models (LLMs) excel at processing and generating both text and code. However, LLMs have had limited applicability in grounded task-oriented dialogue as they are difficult to steer toward task objectives and fail to handle novel grounding. We present a modular and interpretable grounded dialogue system that addresses these shortcomings by composing LLMs with a symbolic planner and grounded code execution. Our system consists of a reader and planner: the reader leverages an LLM to convert partner utterances into executable code, calling functions that perform grounding. The translated code’s output is stored to track dialogue state, while a symbolic planner determines the next appropriate response. We evaluate our system’s performance on the demanding OneCommon dialogue task, involving collaborative reference resolution on abstract images of scattered dots. Our system substantially outperforms the previous state-of-the-art, including improving task success in human evaluations from 56% to 69% in the most challenging setting.

Crowdsourcing platforms are often used to collect datasets for training machine learning models, despite higher levels of inaccurate labeling compared to expert labeling. There are two common strategies to manage the impact of such noise: The first involves aggregating redundant annotations, but comes at the expense of labeling substantially fewer examples. Secondly, prior works have also considered using the entire annotation budget to label as many examples as possible and subsequently apply denoising algorithms to implicitly clean the dataset. We find a middle ground and propose an approach which reserves a fraction of annotations to explicitly clean up highly probable error samples to optimize the annotation process. In particular, we allocate a large portion of the labeling budget to form an initial dataset used to train a model. This model is then used to identify specific examples that appear most likely to be incorrect, which we spend the remaining budget to relabel. Experiments across three model variations and four natural language processing tasks show our approach outperforms or matches both label aggregation and advanced denoising methods designed to handle noisy labels when allocated the same finite annotation budget.

Collecting data for training dialog systems can be extremely expensive due to the involvement of human participants and the need for extensive annotation. Especially in document-grounded dialog systems, human experts need to carefully read the unstructured documents to answer the users’ questions. As a result, existing document-grounded dialog datasets are relatively small-scale and obstruct the effective training of dialogue systems. In this paper, we propose an automatic data augmentation technique grounded on documents through a generative dialogue model. The dialogue model consists of a user bot and agent bot that can synthesize diverse dialogues given an input document, which is then used to train a downstream model. When supplementing the original dataset, our method achieves significant improvement over traditional data augmentation methods. We also achieve great performance in the low-resource setting.

Existing goal-oriented dialogue datasets focus mainly on identifying slots and values. However, customer support interactions in reality often involve agents following multi-step procedures derived from explicitly-defined company policies as well. To study customer service dialogue systems in more realistic settings, we introduce the Action-Based Conversations Dataset (ABCD), a fully-labeled dataset with over 10K human-to-human dialogues containing 55 distinct user intents requiring unique sequences of actions constrained by policies to achieve task success. We propose two additional dialog tasks, Action State Tracking and Cascading Dialogue Success, and establish a series of baselines involving large-scale, pre-trained language models on this dataset. Empirical results demonstrate that while more sophisticated networks outperform simpler models, a considerable gap (50.8% absolute accuracy) still exists to reach human-level performance on ABCD.

Practical dialogue systems require robust methods of detecting out-of-scope (OOS) utterances to avoid conversational breakdowns and related failure modes. Directly training a model with labeled OOS examples yields reasonable performance, but obtaining such data is a resource-intensive process. To tackle this limited-data problem, previous methods focus on better modeling the distribution of in-scope (INS) examples. We introduce GOLD as an orthogonal technique that augments existing data to train better OOS detectors operating in low-data regimes. GOLD generates pseudo-labeled candidates using samples from an auxiliary dataset and keeps only the most beneficial candidates for training through a novel filtering mechanism. In experiments across three target benchmarks, the top GOLD model outperforms all existing methods on all key metrics, achieving relative gains of 52.4%, 48.9% and 50.3% against median baseline performance. We also analyze the unique properties of OOS data to identify key factors for optimally applying our proposed method.

We introduce Social IQa, the first large-scale benchmark for commonsense reasoning about social situations. Social IQa contains 38,000 multiple choice questions for probing emotional and social intelligence in a variety of everyday situations (e.g., Q: “Jordan wanted to tell Tracy a secret, so Jordan leaned towards Tracy. Why did Jordan do this?” A: “Make sure no one else could hear”). Through crowdsourcing, we collect commonsense questions along with correct and incorrect answers about social interactions, using a new framework that mitigates stylistic artifacts in incorrect answers by asking workers to provide the right answer to a different but related question. Empirical results show that our benchmark is challenging for existing question-answering models based on pretrained language models, compared to human performance (>20% gap). Notably, we further establish Social IQa as a resource for transfer learning of commonsense knowledge, achieving state-of-the-art performance on multiple commonsense reasoning tasks (Winograd Schemas, COPA).

We consider negotiation settings in which two agents use natural language to bargain on goods. Agents need to decide on both high-level strategy (e.g., proposing $50) and the execution of that strategy (e.g., generating “The bike is brand new. Selling for just $50!”). Recent work on negotiation trains neural models, but their end-to-end nature makes it hard to control their strategy, and reinforcement learning tends to lead to degenerate solutions. In this paper, we propose a modular approach based on coarse dialogue acts (e.g., propose(price=50)) that decouples strategy and generation. We show that we can flexibly set the strategy using supervised learning, reinforcement learning, or domain-specific knowledge without degeneracy, while our retrieval-based generation can maintain context-awareness and produce diverse utterances. We test our approach on the recently proposed DEALORNODEAL game, and we also collect a richer dataset based on real items on Craigslist. Human evaluation shows that our systems achieve higher task success rate and more human-like negotiation behavior than previous approaches.