Traditional recommendation systems represent users and items as dense vectors and learn to align them in a shared latent space for relevance estimation. Recent LLM-based recommenders instead leverage natural-language representations that are easier to interpret and integrate with downstream reasoning modules. This paper studies how to construct effective textual profiles for users and items, and how to align them for recommendation.A central difficulty is that the best profile format is not known a priori: manually designed templates can be brittle and misaligned with task objectives. Moreover, generating user and item profiles independently may produce descriptions that are individually plausible yet semantically inconsistent for a specific user–item pair. We propose Duet, an interaction-aware profile generator that jointly produces user and item profiles conditioned on both user history and item evidence. Duet follows a three-stage procedure: it first turns raw histories and metadata into compact cues, then expands these cues into paired profile prompts and then generate profiles, and finally optimizes the generation policy with reinforcement learning using downstream recommendation performance as feedback. Experiments on three real-world datasets show that Duet consistently outperforms strong baselines, demonstrating the benefits of template-free profile exploration and joint user–item textual alignment. Project page: https://duet-rec.github.io/.

Large language models (LLMs) for African languages perform worse compared to their performance in high-resource languages. To address this issue, we introduce AfriInstruct, which specializes in instruction-tuning of multiple African languages covering various tasks. We trained the LLaMa-2-7B using continual pretraining and instruction fine-tuning, which demonstrates superior performance across multiple tasks. Our mixed task evaluation shows that our model outperforms GPT-3.5-Turbo and other baseline models of similar size. Our contributions fill a critical gap of LLM performance between high-resource and African languages.

In a leading e-commerce business, we receive hundreds of millions of customer feedback from different text communication channels such as product reviews. The feedback can contain rich information regarding customers’ dissatisfaction in the quality of goods and services. To harness such information to better serve customers, in this paper, we created a machine learning approach to automatically identify product issues and uncover root causes from the customer feedback text. We identify issues at two levels: coarse grained (L-Coarse) and fine grained (L-Granular). We formulate this multi-level product issue identification problem as a seq2seq language generation problem. Specifically, we utilize transformer-based seq2seq models due to their versatility and strong transfer-learning capability. We demonstrate that our approach is label efficient and outperforms the traditional approach such as multi-class multi-label classification formulation. Based on human evaluation, our fine-tuned model achieves 82.1% and 95.4% human-level performance for L-Coarse and L-Granular issue identification, respectively. Furthermore, our experiments illustrate that the model can generalize to identify unseen L-Granular issues.

E-commerce stores collect customer feedback to let sellers learn about customer concerns and enhance customer order experience. Because customer feedback often contains redundant information, a concise summary of the feedback can be generated to help sellers better understand the issues causing customer dissatisfaction. Previous state-of-the-art abstractive text summarization models make two major types of factual errors when producing summaries from customer feedback, which are wrong entity detection (WED) and incorrect product-defect description (IPD). In this work, we introduce a set of methods to enhance the factual consistency of abstractive summarization on customer feedback. We augment the training data with artificially corrupted summaries, and use them as counterparts of the target summaries. We add a contrastive loss term into the training objective so that the model learns to avoid certain factual errors. Evaluation results show that a large portion of WED and IPD errors are alleviated for BART and T5. Furthermore, our approaches do not depend on the structure of the summarization model and thus are generalizable to any abstractive summarization systems.