Memory-augmented language agents are increasingly deployed in affective applications such as emotional support, where understanding and responding to users’ latent emotional needs is critical. However, existing research often treats memory as a tool for factual retrieval, overlooking its role in shaping users’ emotional experiences. In this work, we introduce ENPMR-Bench, a benchmark for evaluating Emotional Need-aware Proactive Memory Retrieval (ENPMR), a core capability that enables agents to infer users’ latent emotional needs and proactively retrieve appropriate memories to support empathetic interaction. Grounded in Maslow’s hierarchy of needs, ENPMR-Bench includes over 1,800 memory-augmented dialogues and defines structured mappings between emotional needs and supportive memory types. Experimental results demonstrate that current retrieval paradigms, including both embedding-based and LLM-driven approaches, exhibit substantial deficiencies, with empathy scores significantly lagging behind golden memory conditions. While chain-of-thought prompting improves the alignment between inferred emotional needs and retrieved memories to some extent, a notable performance gap remains. Together, these findings reveal critical limitations in current agents and outline directions for advancing personalized emotional support through need-sensitive memory retrieval.

Long-term memory enables large language model (LLM) agents to support personalized and sustained interactions.However, most work on personalized agents prioritizes utility and user experience, treating memory as a neutral component and largely overlooking its safety implications.In this paper, we reveal intent legitimation, a previously underexplored safety failure in personalized agents, where benign personal memories bias intent inference and cause models to legitimize inherently harmful queries.To study this phenomenon, we introduce PS-Bench, a benchmark designed to identify and quantify intent legitimation in personalized interactions.Across multiple memory-augmented agent frameworks and base LLMs, personalization increases attack success rates by **15.8%–243.7%** relative to stateless baselines.We further provide mechanistic evidence for intent legitimation from internal representation space, and propose a lightweight detection–reflection method that effectively reduces safety degradation.Overall, our work provides the first systematic exploration and evaluation of intent legitimation as a safety failure mode that naturally arises from benign, real-world personalization, highlighting the importance of assessing safety under long-term personal context. **WARNING:** This paper may contain harmful content.

Emotional Support Conversation requires not only affective expression but also grounded instrumental support to provide trustworthy guidance. However, existing ESC systems and benchmarks largely focus on affective support in text-only settings, overlooking how external tools can enable factual grounding and reduce hallucination in multi-turn emotional support. We introduce **TEA-Bench**, the first interactive benchmark for evaluating tool-augmented agents in ESC, featuring realistic emotional scenarios, an MCP-style tool environment, and process-level metrics that jointly assess the quality and factual grounding of emotional support. Experiments on nine LLMs show that tool augmentation generally improves emotional support quality and reduces hallucination, but the gains are strongly capacity-dependent: stronger models use tools more selectively and effectively, while weaker models benefit only marginally. We further release **TEA-Dialog**, a dataset of tool-enhanced ESC dialogues, and find that supervised fine-tuning improves in-distribution support but generalizes poorly. Our results underscore the importance of tool use in building reliable emotional support agents.

Experience-driven self-evolution has emerged as a promising paradigm for improving the autonomy of large language model agents, yet its reliance on self-curated experience introduces underexplored safety risks. In this study, we investigate how experience accumulation and utilization in self-evolving agents affect safety performance across web-based and embodied environments. Notably, experience gathered solely from benign tasks can still compromise safety in high-risk scenarios. Further analysis attributes this degradation to the execution-oriented nature of accumulated experience, which reinforces agents’ tendency to act rather than refuse. In more realistic settings where agents encounter both benign and harmful tasks, refusal-related experience mitigates safety decline but induces over-refusal, revealing a fundamental safety–utility trade-off. Overall, our findings expose inherent limitations of current self-evolving agents and call for more principled strategies to ensure safe and reliable adaptation.

Role-playing enables large language models (LLMs) to engage users in immersive and personalized interactions, but it also introduces significant safety risks. Existing role-play fine-tuning techniques improve role adaptability but may degrade safety performance, particularly for villainous characters. In this work, we conduct the first comprehensive assessment of role-play fine-tuning risks by training 95 role-specific LLMs using RoleBench. Our experiments reveal that role-play fine-tuning leads to a noticeable decline in safety performance, with safety risks varying based on character traits. To tackle this challenge, we propose Safety-Aware Role-Play Fine-Tuning (SaRFT), a novel method designed to balance role-playing capabilities and safety. Extensive experiments on LLaMA-3-8B-Instruct, Gemma-2-9B-it, and Qwen2.5-7B-Instruct demonstrate that SaRFT consistently outperforms state-of-the-art baselines under both LoRA and full-parameter fine-tuning settings. Our findings highlight the necessity of role-adaptive safety measures and provide insights into mitigating role-specific safety risks in role-playing LLMs.

Despite extensive efforts in safety alignment, large language models (LLMs) remain vulnerable to jailbreak attacks. Activation steering offers a training-free defense method but relies on fixed steering coefficients, resulting in suboptimal protection and increased false rejections of benign inputs. To address this, we propose AdaSteer, an adaptive activation steering method that dynamically adjusts model behavior based on input characteristics. We identify two key properties: Rejection Law (R-Law), which shows that stronger steering is needed for jailbreak inputs opposing the rejection direction, and Harmfulness Law (H-Law), which differentiates adversarial and benign inputs. AdaSteer steers input representations along both the Rejection Direction (RD) and Harmfulness Direction (HD), with adaptive coefficients learned via logistic regression, ensuring robust jailbreak defense while preserving benign input handling. Experiments on LLaMA-3.1, Gemma-2, and Qwen2.5 show that AdaSteer outperforms baseline methods across multiple jailbreak attacks with minimal impact on utility. Our results highlight the potential of interpretable model internals for real-time, flexible safety enforcement in LLMs.

The growing emotional stress in modern society has increased the demand for Emotional Support Conversations (ESC). While Large Language Models (LLMs) show promise for ESC, they face two key challenges: (1) low strategy selection accuracy, and (2) preference bias, limiting their adaptability to users’ emotional needs. Existing supervised fine-tuning (SFT) struggles to address these issues, as it rigidly trains models on single gold-standard responses without modeling nuanced strategy trade-offs. To overcome these limitations, we propose a novel two-stage framework that optimizes strategy selection preferences at each dialogue turn. We first leverage Monte Carlo Tree Search to construct ESC-Pro, a high-quality preference dataset with turn-level strategy-response pairs. Then training on ESC-Pro with Chain-of-Strategy Optimization (CSO) improves both strategy accuracy and bias mitigation, enabling LLMs to generate more empathetic and contextually appropriate responses. Experiments on LLaMA-3.1-8B, Gemma-2-9B, and Qwen2.5-7B demonstrate that CSO outperforms standard SFT, highlighting the efficacy of fine-grained, turn-level preference modeling in ESC.

Large language models (LLMs) have become increasingly central to AI applications worldwide, necessitating robust multilingual safety alignment to ensure secure deployment across diverse linguistic contexts. Existing preference learning methods for safety alignment, such as RLHF and DPO, are primarily monolingual and struggle with noisy multilingual data. To address these limitations, we introduce Multilingual reward gaP Optimization (MPO), a novel approach that leverages the well-aligned safety capabilities of the dominant language (e.g., English) to improve safety alignment across multiple languages. MPO directly minimizes the reward gap difference between the dominant language and target languages, effectively transferring safety capabilities while preserving the original strengths of the dominant language. Extensive experiments on three LLMs, LLaMA-3.1, Gemma-2 and Qwen2.5, validate MPO’s efficacy in multilingual safety alignment without degrading general multilingual utility.

The continual learning (CL) ability is vital for deploying large language models (LLMs) in the dynamic world. Existing methods devise the learning module to acquire task-specific knowledge with parameter-efficient tuning (PET) block and the selection module to pick out the corresponding one for the testing input, aiming at handling the challenges of catastrophic forgetting and knowledge transfer in CL. However, these methods tend to address only one of the challenges, ignoring the potential of aligning the two modules to effectively address catastrophic forgetting and knowledge transfer simultaneously. To this end, we propose a novel Shared Attention Framework (SAPT), to align the PET learning and selection via the Shared Attentive Learning & Selection module. Extensive Experiments on two CL benchmarks demonstrate the superiority of SAPT. Moreover, SAPT consistently demonstrates its superiority when we scale it to different model sizes (from 770M to 13B), different model architectures (T5 and LLaMA-2) and unseen tasks.

Emotional Intelligence (EI), consisting of emotion perception, emotion cognition and emotion expression, plays the critical roles in improving user interaction experience for the current large language model (LLM) based conversational general AI assistants. Previous works mainly focus on raising the emotion perception ability of them via naive fine-tuning on EI-related classification or regression tasks. However, this leads to the incomplete enhancement of EI and catastrophic forgetting of the general intelligence (GI). To this end, we first introduce EiBench, a large-scale collection of EI-related tasks in the text-to-text format with task instructions that covers all three aspects of EI, which lays a solid foundation for the comprehensive EI enhancement of LLMs. Then a novel Modular Emotional Intelligence enhancement method (**MoEI**), consisting of Modular Parameter Expansion and intra-inter modulation, is proposed to comprehensively enhance the EI of LLMs without compromise their GI. Extensive experiments on two representative LLM-based assistants, Flan-T5 and LLaMA-2-Chat, demonstrate the effectiveness of MoEI to improving EI while maintain GI.

“In recent years, many researchers have recognized the importance of associating events withsentiments. Previous approaches focus on generalizing events and extracting sentimental in-formation from a large-scale corpus. However, since context is absent and sentiment is oftenimplicit in the event, these methods are limited in comprehending the semantics of the eventand capturing effective sentimental clues. In this work, we propose a novel Multi-perspectiveKnowledge-injected Interaction Network (MKIN) to fully understand the event and accuratelypredict its sentiment by injecting multi-perspective knowledge. Specifically, we leverage con-texts to provide sufficient semantic information and perform context modeling to capture thesemantic relationships between events and contexts. Moreover, we also introduce human emo-tional feedback and sentiment-related concepts to provide explicit sentimental clues from theperspective of human emotional state and word meaning, filling the reasoning gap in the senti-ment prediction process. Experimental results on the gold standard dataset show that our modelachieves better performance over the baseline models.”

Emotion Support Conversation (ESC) is an emerging and challenging task with the goal of reducing the emotional distress of people. Previous attempts fail to maintain smooth transitions between utterances in ESC because they ignoring to grasp the fine-grained transition information at each dialogue turn. To solve this problem, we propose to take into account turn-level state Transitions of ESC (TransESC) from three perspectives, including semantics transition, strategy transition and emotion transition, to drive the conversation in a smooth and natural way. Specifically, we construct the state transition graph with a two-step way, named transit-then-interact, to grasp such three types of turn-level transition information. Finally, they are injected into the transition aware decoder to generate more engaging responses. Both automatic and human evaluations on the benchmark dataset demonstrate the superiority of TransESC to generate more smooth and effective supportive responses. Our source code will be publicly available.

As a critical step to achieve human-like chatbots, empathetic response generation has attained increasing interests. Previous attempts are incomplete and not sufficient enough to elicit empathy because they only stay on the initial stage of empathy to automatically sense and simulate the feelings and thoughts of others via other-awareness. However, they ignore to include self-awareness to consider the own views of the self in their responses, which is a crucial process to achieve the empathy. To this end, we propose to generate Empathetic response with explicit Self-Other Awareness (EmpSOA). Specifically, three stages, self-other differentiation, self-other modulation and self-other generation, are devised to clearly maintain, regulate and inject the self-other aware information into the process of empathetic response generation. Both automatic and human evaluations on the benchmark dataset demonstrate the superiority of EmpSOA to generate more empathetic responses. Our source code will be publicly available.

As an emerging research topic in natural language processing community, emotion recognition in multi-party conversations has attained increasing interest. Previous approaches that focus either on dyadic or multi-party scenarios exert much effort to cope with the challenge of emotional dynamics and achieve appealing results. However, since emotional interactions among speakers are often more complicated within the entangled multi-party conversations, these works are limited in capturing effective emotional clues in conversational context. In this work, we propose Mutual Conversational Detachment Network (MuCDN) to clearly and effectively understand the conversational context by separating conversations into detached threads. Specifically, two detachment ways are devised to perform context and speaker-specific modeling within detached threads and they are bridged through a mutual module. Experimental results on two datasets show that our model achieves better performance over the baseline models.