Accurate Point of Interest (POI) attribute acquisition is essential for location-based services, yet traditional modular Interactive Voice Response (IVR) systems suffer from error accumulation and high maintenance overhead. We present DuIVRS-2, a large language model (LLM)-based end-to-end framework designed for large-scale POI attribute acquisition at Baidu Maps. To address the long-tail distribution of real-world interactions, our methodology first employs a finite state machine (FSM)-guided data augmentation strategy to synthesize a balanced and diverse training dataset. We then streamline dialogue management via a selective generation scheme combined with a Chain-of-Thought (CoT) mechanism, which ensures output stability and effectively eliminates hallucinations in industrial settings. To facilitate continuous policy refinement with minimal manual effort, we design a cooperative iterative learning framework that leverages a dual-evaluator voting system. Deployed in production for two months, DuIVRS-2 processed 0.4 million calls daily and achieved a 83.9% Task Success Rate (TSR), outperforming its predecessor by 4 percentage points while maintaining a low reaction time of 130ms. This work provides a production-proven reference for developing robust, cost-effective LLM agents for large-scale industrial dialogue applications.

Operational risk management is one of the biggest challenges nowadays faced by financial institutions. There are several major challenges of building a text classification system for automatic operational risk prediction, including imbalanced labeled/unlabeled data and lacking interpretability. To tackle these challenges, we present a semi-supervised text classification framework that integrates multi-head attention mechanism with Semi-supervised variational inference for Operational Risk Classification (SemiORC). We empirically evaluate the framework on a real-world dataset. The results demonstrate that our method can better utilize unlabeled data and learn visually interpretable document representations. SemiORC also outperforms other baseline methods on operational risk classification.