While Large Language Models (LLMs) have significantly advanced the fluency of Emotional Support Conversation (ESC) systems, current research predominantly focuses on engineering increasingly complex architectures—from intricate reasoning chains to multi-agent collaborations. While these advancements (e.g., CoT) offer semantic traces of reasoning, they remain mechanistically opaque, obscuring the fundamental causal mechanisms between dialogue features and effective empathic strategies, leading to poor interpretability and susceptibility to distribution shifts in offline learning. To address these limitations, we propose a novel framework Causal-ESC. Departing from conventional paradigms that directly utilize raw dialogue history as input, our approach introduces Doubly Robust (DR) learning to explicitly model the causal effect of utterance features on strategy selection, effectively mitigating the biases and counterfactual unobservability inherent in offline datasets. We further integrate an LLM-based stylized rewriting mechanism to translate these rigorously learned causal strategies into natural, context-consistent responses. Comprehensive experiments, supported by statistical verification (e.g., Outcome R²) and human-like evaluation, demonstrate that our framework not only significantly outperforms state-of-the-art baselines in empathy and helpfulness but also provides a theoretically grounded, interpretable solution to the mechanistic interpretability dilemma in affective computing.

Most existing intent discovery methods leverage representation learning and clustering to transfer the prior knowledge of known intents to unknown ones. The learned representations are limited to the syntactic forms of sentences, therefore, fall short of recognizing adequate variations under the same meaning of unknown intents. This paper proposes an approach utilizing frame knowledge as conceptual semantic guidance to bridge the gap between known intents representation learning and unknown intents clustering. Specifically, we employ semantic regularization to minimize the bidirectional KL divergence between model predictions for frame-based and sentence-based samples. Moreover, we construct a frame-guided data augmenter to capture intent-friendly semantic information and implement contrastive clustering learning for unsupervised sentence embedding. Extensive experiments on two benchmark datasets show that our method achieves substantial improvements in accuracy (5%+) compared to solid baselines.