Luozichen
2026
SEAD: Self-Evolving Agent for Multi-Turn Service Dialogue
Yuqin Dai | Ning Gao | Wei Zhang | Jie Wang | Luozichen | Ruiyuan Wu | Jinpeng Wang | Chaozheng Wang
Findings of the Association for Computational Linguistics: ACL 2026
Yuqin Dai | Ning Gao | Wei Zhang | Jie Wang | Luozichen | Ruiyuan Wu | Jinpeng Wang | Chaozheng Wang
Findings of the Association for Computational Linguistics: ACL 2026
Large Language Models (LLMs) have demonstrated remarkable capabilities in open-domain dialogues. However, their performance in service dialogues remains suboptimal, as these require agents to guide users toward specific business objectives while dynamically tracking states and adapting strategies. This gap stems from the scarcity of high-quality training data and the difficulty in simulating authentic, goal-oriented user behaviors. We propose SEAD (Self-Evolving Agent for Service Dialogue), a framework that enables agents to learn effective strategies without large-scale human annotations. SEAD decouples user modeling into two components: a Profile Controller that generates diverse user states to manage training curriculum, and a User Simulator that focuses on realistic role-playing. This design ensures the environment provides adaptive training scenarios rather than acting as an unfair adversary.