Emotional Support Conversation (ESC) plays a critical role in mental health assistance by providing accessible psychological support in real-world applications. Large Language Models (LLMs) have shown strong empathetic abilities in ESC tasks. Yet, existing methods overlook the issue of cognitive distortions in help-seekers’ expressions. As a result, current models can only provide basic emotional comfort, rather than helping help-seekers address their psychological distress at a deeper cognitive level. To address this challenge, we construct the CogBiasESC dataset, the first dataset that expands existing ESC datasets by adding labels for cognitive distortions, includes their type, intensity, and safe risk level. Furthermore, we propose the Cognitive Policy-driven Large Language Model framework (CoPoLLM) to enhance LLMs’ ability to diagnose and intervene cognitive distortions in help-seekers. We also analyze the safety advantages of CoPoLLM from a theoretical perspective. Experimental results show that CoPoLLM significantly outperforms 15 state-of-the-art baselines in terms of distortion diagnosis accuracy, intervention strategy effectiveness, and safety risk control. Our source code is available at: https://github.com/Chips98/CoPoLLM-for-ACL-2026.

Modeling human cognitive states is essential for advanced artificial intelligence. Existing Large Language Models (LLMs) mainly address isolated tasks such as emotion analysis or stance detection, and fail to capture interactions among cognitive dimensions defined in psychology, including emotion, thinking style, stance, and intention. To bridge this gap, we construct CognitiveBench, the first benchmark with unified annotations across the above four dimensions. Experiments on CognitiveBench show that although LLMs perform well on single dimension tasks, their performance drops sharply in joint multi-dimensional modeling. Using Gromov-hyperbolicity analysis, we find that CognitiveBench exhibits a strong hierarchical structure. We attribute the performance bottleneck to “Cognitive Crowding”, where hierarchical cognitive states require exponential representational space, while the Euclidean space of LLMs grows only polynomially, causing representation overlap and degraded performance. To address this mismatch, we propose HyCoLLM, which models cognitive states in hyperbolic space and aligns LLM representations via Hyperbolic Guided Alignment Tuning. Results show that HyCoLLM substantially improves multi-dimensional cognitive understanding, allowing 8B parameter model to outperform strong baselines, including GPT-4o. Our code is available at https://anonymous.4open.science/r/HycoLLM.