Natural Language Recommendation (NLRec) generates item suggestions based on the relevance between user-issued NL requests and NL item description passages. Existing NLRec approaches often use Dense Retrieval (DR) to compute item relevance scores from aggregation of inner products between user request embeddings and relevant passage embeddings. However, DR views the request as the sole relevance label, thus leading to a unimodal scoring function centered on the query embedding that is often a weak proxy for query relevance. To better capture the potential multimodal distribution of the relevance scoring function that may arise from complex NLRec data, we propose **GPR-LLM** that uses Gaussian Process Regression (GPR) with LLM relevance judgments for a subset of candidate passages. Experiments on four NLRec datasets and two LLM backbones demonstrate that GPR-LLM with an RBF kernel, capable of modeling multimodal relevance scoring functions, consistently outperforms simpler unimodal kernels (dot product, cosine similarity), as well as baseline methods including DR, cross-encoder, and pointwise LLM-based relevance scoring by up to 65%. Overall, GPR-LLM provides an efficient and effective approach to NLRec within a minimal LLM labeling budget.

While Large Language Models (LLMs) exhibit exceptional zero-shot relevance modeling, their high computational cost necessitates framing passage retrieval as a budget-constrained global optimization problem. Existing approaches passively rely on first-stage dense retrievers, which leads to two limitations: (1) failing to retrieve relevant passages in semantically distinct clusters, and (2) failing to propagate relevance signals to the broader corpus. To address these limitations, we propose Bayesian Active Learning with Gaussian Processes guided by LLM relevance scoring (BAGEL), a novel framework that propagates sparse LLM relevance signals across the embedding space to guide global exploration. BAGEL models the multimodal relevance distribution across the entire embedding space with a query-specific Gaussian Process (GP) based on LLM relevance scores. Subsequently, it iteratively selects passages for scoring by strategically balancing the exploitation of high-confidence regions with the exploration of uncertain areas. Extensive experiments across four benchmark datasets and two LLM backbones demonstrate that BAGEL effectively explores and captures complex relevance distributions and outperforms LLM reranking methods under the same LLM budget on all four datasets.

Conversational recommender systems (CRSs) are designed to suggest the target item that the user is likely to prefer through multi-turn conversations. Recent studies stress that capturing sentiments in user conversations improves recommendation accuracy. However, they employ a single user representation, which may fail to distinguish between contrasting user intentions, such as likes and dislikes, potentially leading to suboptimal performance. To this end, we propose a novel conversational recommender model, called COntrasting user pReference expAnsion and Learning (CORAL). Firstly, CORAL extracts the user’s hidden pref- erences through contrasting preference expansion using the reasoning capacity of the LLMs. Based on the potential preference, CORAL explicitly differentiates the contrasting preferences and leverages them into the recommendation process via preference-aware learning. Extensive experiments show that CORAL significantly outperforms existing methods in three benchmark datasets, improving up to 99.72% in Recall@10. The code and datasets are available at https://github.com/kookeej/CORAL.

Open-ended survey responses provide valuable insights in marketing research, but low-quality responses not only burden researchers with manual filtering but also risk leading to misleading conclusions, underscoring the need for effective evaluation. Existing automatic evaluation methods target LLM-generated text and inadequately assess human-written responses with their distinct characteristics. To address such characteristics, we propose a two-stage evaluation framework specifically designed for human survey responses. First, gibberish filtering removes nonsensical responses. Then, three dimensions—effort, relevance, and complete- ness—are evaluated using LLM capabilities, grounded in empirical analysis of real-world survey data. Validation on English and Korean datasets shows that our framework not only outperforms existing metrics but also demonstrates high practical applicability for real-world applications such as response quality prediction and response rejection, showing strong correlations with expert assessment.