E-commerce risk management requires aggregating diverse, deeply embedded web data through multi-step, stateful interactions, which traditional scraping methods and most existing Graphical User Interface (GUI) agents cannot handle. These agents are typically limited to single-step tasks and lack the ability to manage dynamic, interactive content critical for effective risk assessment. To address this challenge, we introduce RISK, a novel framework designed to build and deploy GUI agents for this domain. RISK integrates three components: (1) RISK-Data, a dataset of 8,492 single-step and 2,386 multi-step interaction trajectories, collected through a high-fidelity browser framework and a meticulous data curation process; (2) RISK-Bench, a benchmark with 802 single-step and 320 multi-step trajectories across three difficulty levels for standardized evaluation; and (3) RISK-R1, a R1-style reinforcement fine-tuning framework considering four aspects: (i) Output Format Constraint, (ii) Single-step and (iii) Multi-step Level Reward, and (iv) Task Level Reweight. Experiments show that RISK-R1 achieves a 6.8% improvement in offline single-step and an 8.8% improvement in offline multi-step, using only 7.2% of the parameters of the SOTA baseline. Moreover, it attains a top task success rate of 70.5% in online evaluation. RISK provides a scalable, domain-specific solution for automating complex web interactions in e-commerce risk management. The code is available at https://github.com/RenqiChen/RISK-GUI.

In Visually-rich Document Understanding (VrDU), recent advances of incorporating layout and image features into the pre-training language models have achieved significant progress. Existing methods usually developed complicated dedicated architectures based on pre-trained models and fine-tuned them with costly high-quality data to eliminate the inconsistency of knowledge distribution between the pre-training task and specialized downstream tasks. However, due to their huge data demands, these methods are not suitable for few-shot settings, which are essential for quick applications with limited resources but few previous works are presented. To solve these problems, we propose a unified Knowledge-aware prompt-tuning framework for Visual-rich Document Understanding (KnowVrDU) to enable broad utilization for diverse concrete applications and reduce data requirements. To model heterogeneous VrDU structures without designing task-specific architectures, we propose to reformulate various VrDU tasks into a single question-answering format with task-specific prompts and train the pre-trained model with the parameter-efficient prompt tuning method. To bridge the knowledge gap between the pre-training task and specialized VrDU tasks without additional annotations, we propose a prompt knowledge integration mechanism to leverage external open-source knowledge bases. We conduct experiments on several benchmark datasets in few-shot settings and the results validate the effectiveness of our method.