Current evaluation paradigms for emotional support conversations tend to reward generic empathetic responses, yet they fail to assess whether the support is genuinely personalized to users’ unique psychological profiles and contextual needs. We introduce EmoHarbor, an automated evaluation framework that adopts a User-as-a-Judge paradigm by simulating the user’s inner world. EmoHarbor employs a Chain-of-Agent architecture that decomposes users’ internal processes into three specialized roles, enabling agents to interact with supporters and complete assessments in a manner similar to human users. We instantiate this benchmark using 100 real-world user profiles that cover diverse personality traits and situations, and define 10 evaluation dimensions of personalized support quality. Comprehensive evaluation of 20 advanced LLMs on EmoHarbor reveals a critical insight: while these models excel at generating empathetic responses, they consistently fail to tailor support to individual user contexts. This finding reframes the central challenge, shifting research focus from merely enhancing generic empathy to developing truly user-aware emotional support. EmoHarbor provides a reproducible and scalable framework to guide the development and evaluation of more nuanced and user-aware emotional support systems.

Video-guided Machine Translation (VMT) seeks to enhance translation quality by incorporating contextual information derived from paired short video clips. However, many VMT samples are text-sufficient; even when visual information is needed, only minimal cues are required. Aiming to tackle these issues, we propose a novel framework **DART** (**D**isambiguation-**A**ware **R**easoning for Video-guided Machine **T**ranslation). Reinforcement learning is used to incorporate multimodal large language models’ multimodal reasoning into VMT. The model dynamically switches between text-only processing and multimodal integration, contingent on the necessity of visual disambiguation. Furthermore, we present **TVRF** (**T**ranslation-oriented **V**ideo **R**elevance **F**iltering), a systematic pipeline for constructing training data based on multimodal relevance to translation. This pipeline filters samples where video information is translation-relevant, mitigating training collapse caused by video-irrelevant data in conventional VMT. Experimental results show that our approach improves multimodal information utilization in VMT, yielding gains in both translation quality and computational efficiency.