@inproceedings{hong-etal-2026-freezeempath,
    title = "{F}reeze{E}mpath: Efficient Training for Empathetic Spoken Chatbots with Frozen {LLM}s",
    author = "Hong, Yun  and
      Zhou, Yan  and
      Feng, Yang",
    editor = "Liakata, Maria  and
      Moreira, Viviane P.  and
      Zhang, Jiajun  and
      Jurgens, David",
    booktitle = "Findings of the {A}ssociation for {C}omputational {L}inguistics: {ACL} 2026",
    month = jul,
    year = "2026",
    address = "San Diego, California, United States",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-acl/2026.findings-acl.846/",
    pages = "17141--17157",
    ISBN = "979-8-89176-395-1",
    abstract = "Empathy is essential for fostering natural interactions in spoken dialogue systems, as it enables machines to recognize the emotional tone of human speech and deliver empathetic responses. Recent research has made significant progress in developing empathetic spoken chatbots based on large language models (LLMs). However, several challenges still exist when training such models, including reliance on costly empathetic speech instruction data and a lack of emotional expressiveness in the generated speech. Finetuning LLM with cross-modal empathetic instruction data may also lead to catastrophic forgetting and a degradation of its general capability. To address these challenges, we propose FreezeEmpath, an end-to-end empathetic spoken chatbot trained in a simple and efficient manner. The entire training process relies solely on existing speech instruction data and speech emotion recognition (SER) data, while keeping the LLM{'}s parameters frozen. Experiments demonstrate that FreezeEmpath is able to generate emotionally expressive speech and outperforms other empathetic models in empathetic dialogue, SER, and SpokenQA tasks, demonstrating the effectiveness of our training strategy."
}