Does Theory of Mind Improvement Really Benefit Human-AI Interactions? Empirical Findings from Interactive Evaluations

Nanxu Gong, Zixin Chen, Haotian Li, Zishu Zhao, Jianxun Lian, Huamin Qu, Yanjie Fu, Xing Xie


Abstract
Improving the Theory of Mind (ToM) capability of Large Language Models (LLMs) is crucial for effective social interactions between these AI models and humans. However, the existing benchmarks often measure ToM capability improvement through story-reading, multiple-choice questions from a third-person perspective, while ignoring the first-person, dynamic, and open-ended nature of human-AI (HAI) interactions. To directly examine how ToM improvement techniques benefit HAI interactions, we first proposed the new paradigm of interactive ToM evaluation with both perspective and metric shifts. Next, following the paradigm, we conducted a systematic study of four representative ToM enhancement techniques using both four real-world datasets and a user study, covering both goal-oriented tasks (e.g., coding, math) and experience-oriented tasks (e.g., counseling). Our findings reveal that improvements on static benchmarks do not always translate to better performance in dynamic HAI interactions. This paper offers critical insights into ToM evaluation, showing the necessity of interaction-based assessments in developing next-generation, socially aware LLMs for HAI symbiosis.
Anthology ID:
2026.findings-acl.2125
Volume:
Findings of the Association for Computational Linguistics: ACL 2026
Month:
July
Year:
2026
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San Diego, California, United States
Editors:
Maria Liakata, Viviane P. Moreira, Jiajun Zhang, David Jurgens
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Findings
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Publisher:
Association for Computational Linguistics
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Pages:
42831–42860
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https://preview.aclanthology.org/ingest-acl/2026.findings-acl.2125/
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Cite (ACL):
Nanxu Gong, Zixin Chen, Haotian Li, Zishu Zhao, Jianxun Lian, Huamin Qu, Yanjie Fu, and Xing Xie. 2026. Does Theory of Mind Improvement Really Benefit Human-AI Interactions? Empirical Findings from Interactive Evaluations. In Findings of the Association for Computational Linguistics: ACL 2026, pages 42831–42860, San Diego, California, United States. Association for Computational Linguistics.
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Does Theory of Mind Improvement Really Benefit Human-AI Interactions? Empirical Findings from Interactive Evaluations (Gong et al., Findings 2026)
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