@inproceedings{wu-etal-2026-structured,
    title = "Structured Dialogue Refinement: Building Retrieval-Augmented Question Answering on Goal-Oriented Dialogues",
    author = "Wu, Bin  and
      Kumar, Sawan  and
      Utama, Prasetya Ajie  and
      Yahya, Mohamed",
    editor = "Liakata, Maria  and
      Moreira, Viviane P.  and
      Zhang, Jiajun  and
      Jurgens, David",
    booktitle = "Findings of the {A}ssociation for {C}omputational {L}inguistics: {ACL} 2026",
    month = jul,
    year = "2026",
    address = "San Diego, California, United States",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-acl/2026.findings-acl.1571/",
    pages = "31419--31432",
    ISBN = "979-8-89176-395-1",
    abstract = "Retrieval-Augmented Generation (RAG) is widely used for question answering over well-structured document corpora. However, a large amount of real-world problem-solving knowledge is captured in goal-oriented dialogues, where common ground misalignment between users and helpers gives rise to sparse, diffuse, and dynamically refined evidence that challenges standard RAG pipelines. We propose Structured Dialogue Refinement (SDR), a unified framework that adapts dialogue corpora for RAG at both the retrieval and generation stages without altering the underlying pipeline. Specifically, SDR introduces Dual Dialogue Querying for intent-aligned retrieval via issue-centric and solution-centric pseudo-documents, and Graph-Structured Dialogues coupled with a relevance-driven subgraph selection strategy to enable effective utilization of conversational evidence. We further adopt a nugget-based evaluation setup for dialogue-grounded RAG, enabling fine-grained analysis of retrieval coverage and grounded answer generation. Experiments demonstrate that SDR substantially improves both retrieval quality and grounded QA performance under dialogue-specific structural challenges."
}