@inproceedings{huang-etal-2026-towards-proactive,
    title = "Towards Proactive Information Probing: Customer Service Chatbots Harvesting Value from Conversation",
    author = "Huang, Chen  and
      Jiang, Zitan  and
      Changyi, Zou  and
      Lei, Wenqiang  and
      Ng, See-Kiong",
    editor = "Liakata, Maria  and
      Moreira, Viviane P.  and
      Zhang, Jiajun  and
      Jurgens, David",
    booktitle = "Findings of the {A}ssociation for {C}omputational {L}inguistics: {ACL} 2026",
    month = jul,
    year = "2026",
    address = "San Diego, California, United States",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-acl/2026.findings-acl.1437/",
    pages = "28768--28792",
    ISBN = "979-8-89176-395-1"
}