@inproceedings{zhang-etal-2026-functionality,
    title = "A Functionality-Grounded Benchmark for Evaluating Web Agents in {E}-commerce Domains",
    author = "Zhang, Xianren  and
      Prasad, Shreyas  and
      Wang, Di  and
      Zeng, Qiuhai  and
      Wang, Suhang  and
      Yan, Wenbo  and
      Hans, Mat",
    editor = "Liakata, Maria  and
      Moreira, Viviane P.  and
      Zhang, Jiajun  and
      Jurgens, David",
    booktitle = "Proceedings of the 64th Annual Meeting of the {A}ssociation for {C}omputational {L}inguistics (Volume 1: Long Papers)",
    month = jul,
    year = "2026",
    address = "San Diego, California, United States",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-acl/2026.acl-long.68/",
    pages = "1512--1528",
    ISBN = "979-8-89176-390-6",
    abstract = "Web agents have shown great promise in performing many tasks on e-commerce websites. To assess their capabilities, several benchmarks have been introduced. However, current benchmarks in the e-commerce domain face two major problems. First, they primarily focus on product search tasks (e.g., ``Find an Apple Watch''), failing to capture the broader range of functionalities offered by real-world e-commerce services such as Amazon, including account management and gift card operations. Second, existing benchmarks typically evaluate whether the agent completes the user query, but ignore the potential risks involved. In practice, web agents can make unintended changes that negatively impact the user{'}s account or status. For instance, an agent might purchase the wrong item, delete a saved address, or incorrectly configure an auto-reload setting. To address these gaps, we propose a new benchmark called Amazon-Bench. To generate user queries that cover a broad range of tasks, we propose a data generation pipeline that leverages webpage content and interactive elements (e.g., buttons, check boxes) to create diverse, functionality-grounded user queries covering tasks such as address management, wishlist management, and brand store following. To enhance agent evaluation, we propose an automated evaluation framework that assesses both the performance and safety of web agents. We systematically evaluate various agents, finding that current agents struggle with complex queries and pose safety risks. These results highlight the need for developing more robust and reliable web agents."
}