@inproceedings{wang-etal-2026-realtalk,
    title = "{R}eal{T}alk-{CN}: A Realistic {C}hinese Speech Task-Oriented Dialogue Benchmark with Cross-Modal Analysis",
    author = "Wang, Enzhi  and
      Zhou, Jiaming  and
      Jia, Yuhang  and
      Kong, Aobo  and
      Li, Qicheng  and
      Qin, Yong",
    editor = "Liakata, Maria  and
      Moreira, Viviane P.  and
      Zhang, Jiajun  and
      Jurgens, David",
    booktitle = "Proceedings of the 64th Annual Meeting of the {A}ssociation for {C}omputational {L}inguistics (Volume 1: Long Papers)",
    month = jul,
    year = "2026",
    address = "San Diego, California, United States",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-acl/2026.acl-long.131/",
    pages = "2880--2897",
    ISBN = "979-8-89176-390-6",
    abstract = "Recent advances in speech large language models (e.g., GPT-4o) have enabled end-to-end spoken interactions, yet their robustness in real-world applications remains unclear, where systems must assist users in completing specific tasks under complex conditions such as multi-turn, ambiguous, and often spontaneous speech, as well as natural alternation between speech and text. Task-oriented dialogue (TOD) offers a realistic scenario to evaluate whether models can effectively help users accomplish such task-oriented goals, but existing benchmarks are mainly text-based, and the few speech datasets are limited to English and often neglect spontaneous disfluencies and speaker diversity. To address this gap, we introduce RealTalk-CN, the first Chinese multi-turn, multi-domain speech{--}text TOD dataset, containing 5.4k dialogues (60K turns, {\textasciitilde}150 hours) of real human-to-human recordings with detailed annotations for dialogue states, disfluency types, and speaker characteristics. Based on this dataset, we propose a cross-modal interaction task supporting dynamic speech-text switching and a comprehensive evaluation protocol assessing robustness to disfluencies, sensitivity to speaker variation, and cross-domain generalization. Experiments on state-of-the-art models demonstrate the challenges posed by RealTalk-CN and establish its value as a benchmark for developing reliable and fair Speech LLMs in real-world deployments. The dataset and evaluation framework are available to encourage further research."
}