@inproceedings{singh-etal-2026-agent,
    title = "Agent-Ops: A Multi-Agent Orchestration Framework for End-to-End {SOP} Automation in {E}-Commerce Operations",
    author = "Singh, Apoorva  and
      Agrawal, Sanjay  and
      Adhikari, Sayanta  and
      Puranik, Vinayak S  and
      Tiwari, Shivam  and
      Assudani, Dheeraj",
    editor = "Li, Yunyao  and
      Rehm, Georg  and
      Tu, Mei",
    booktitle = "Proceedings of the 64th Annual Meeting of the {A}ssociation for {C}omputational {L}inguistics ({ACL} 2026)",
    month = jul,
    year = "2026",
    address = "San Diego, California, USA",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-acl/2026.acl-industry.29/",
    pages = "436--446",
    ISBN = "979-8-89176-394-4"
}